Support for this product is poor. As long as things are going well it is good for the money...at least at the initial subscription rate. I intend to cancel at the end of my subscription for the following reasons: 1) Support response is unbelievable slow....initial contact with support provides a "try this" but after going back and forth they refer it to the "Development Team"...who tells you to do the exact same thing but they take WEEKS to respond. They don't bother to read the case and previous notes. 2) The Android app is poor. Look at the similar "xxx photos not protected" reports in this and other reviews. 3) The ios app is about as bad.... 4) The main software on my desktop rarely has the updated files available. I am sorry to give this negative review but I have had it with iDrive. Back to Carbonite for me...though more expensive it DOES work and service response is better...or was when I had it a few years ago.
Good deal, possibly the best, but Update: It keeps saying "2 photos not protected (Backup)" , but it won't tell me which 2 they are. And it drains my cpu and battery while it repeatedly tries to back it up. Was: At the offer price of $30 (via the desktop app. $45 if you sign up via their website) per year for 1TB, this might be the best online backup deal around.
No Synchronization after Update Why after every update it starts backup all the pictures again? It keeps working for hours drying my battery.
I love the service *BUT* their Android app keeps making itself my default messenger app. I've disabled the stock messenger app in favor of Google Voice but every time I clear iDrive's defaults and set Google Voice to "always" ... tapping the text message icon next to any contact opens iDrive ... STOP!
Agree with what last person wrote, customer service sucks. Several times they were sending my reoccurring issue higher up and were supposed to get back to me and never did. There are other apps I would recommend over this app. I paid for a year subscription and babe been a customer for a couple years you would think they could at least have decent support. My backups do not work automatically like they used to and are supposed to.
Hate, hate, hate it! I want my money back
*Performance enhancements and minor bug fixes
Backup your stuff(Contacts,Photos,Messages..) Safe on Cloud, Free up your space!
Easiest contacts transfer, backup, and sync app across platforms.
Backup contacts and sms! You will never lose your data. The best free backup.