Employee Engagement Manager

NICE Ltd

About this app

NICE Employee Engagement Manager (EEM) AKA CXone EM empowers you, the frontline agent, to self-manage your schedule and activities in the contact center with exceptional visibility, flexibility and control. Download the NICE EEM app to experience the following benefits:

Self-Service Scheduling, 24/7
Use the NICE EEM mobile app as a personal assistant for your contact center scheduling needs. View your hours and shifts with precision, anytime and anywhere, whether in the contact center or "on the go" outside.

Greater Schedule Control
Adjust your schedule with outstanding responsiveness and control, using EEM's in-app approval flow. No more long wait times and email exchanges with supervisors or administrators to get your schedule change requests reviewed and approved. Get it done quickly!

Better Work-Life Balance
NICE EEM can offer schedule change opportunities based on your own preferences. In EEM aka itime or mytime, you can add extra hours to your schedule, swap or trade shifts during the day and into the future; or you can give up hours/shifts on short notice. Take advantage of schedule change opportunities that are optimized for you! (Note: schedule change opportunities are made available based on the staffing operation's specific processes and needs at the subject time.)

Read Terms of Use:
https://eemmobileapps.nicewfm.com/privacy-doc/EEM App TOU clean.html

NOTICE: If you are not sure of your contact center granting the use of NICE EEM, please first check with an administrator at your organization that NICE EEM has been deployed in the contact center.

Ratings and reviews

Normally, a pretty functional app, and handy to use when you're not at the office. Of late though (for me, over the last week or so), it is failing to load past the authentication screen. It just sits on a blue screen doing nothing. I thought maybe an update was needed at first, but no updates are showing, so it seems I have the latest version. I'll update the rating once the issue is resolved.

I want to leave a good review because I love the ease of access of being able to see my schedule. but like other people I'm seeing here, it fails to load past the biometric screen. It doesn't even function so im not able to use it as it's intended. so.. 10 out of 10 for the app when it works. but it doesn't work... so 1 out of 10.

When we first got access about 3-4 yrs ago, it worked flawlessly. But over the past 6 months, it's buggy crazy. If I ever I want to use it, I have to unistall and reinstall everytime. I load it up and it just spins, eventually it stops, but I'm met with a blank white screen. I can't even log in or use biometrics.

What’s new

We constantly work towards making your experience better. The release addresses few bug fixes