The General® Auto Insurance

The General Automobile Insurance Services, Inc.

About this app

The General’s mobile app is here to help you manage your policy anywhere, at any time. Whether you need to obtain a quote for car insurance, make a payment, view your ID Card(s), or submit a claim; The General’s mobile app makes it easy for you!

• Quickly obtain a quote* for a new auto insurance policy with The General®.

• Make a payment, schedule a payment, split a payment across different payment methods, or even pay in cash (Powered by PayNearMe)!

• Access your ID Cards immediately after you’ve signed in for the first time. Simply rotate your phone to landscape view in the app to quickly view your virtual ID Cards. To view your (full) legal ID cards select to open the PDF version.

• Start and submit a new claim, or even follow the status of an existing claim.

• Utilize our Help Center for some of our most frequently asked questions. If you need further assistance start a call or chat with us during normal business hours, or schedule a call-back from our Sales or Customer Service teams at a time that’s convenient for you!

• Log in how you want! You can use your e-mail address, policy number, Facebook account, Google account, or even biometrics (fingerprint or face).


We’re always looking for ways to improve your mobile app experience! Please feel free to leave us feedback on your mobile app experience, or contact us at [e-mail]. We want to ensure a 5-star app experience!


*Some restrictions apply. Subject to Underwriting guidelines. Not available in all states.


End User License Agreement: https://www.thegeneral.com/legal/app_eula/
Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/

Ratings and reviews

I have been unable to access the app for the last 2 months. I also have not been able to access the website. When trying to access the website an error message pops up. Says the website is forbidden. When logging into the app I am told there is no such login. That my account doesn't exist. I called customer service and was told to re-download the app. I am not sure this will fix the issue. Please fix the app and website ASAP. This seems to be a long standing issue that has not been resolved.

Have been unable to log into the app or the website. Keep getting an error message. Was able to briefly get into it on Sunday September 1st. But throughout that day prior to that and after that up until today I have not been able to get on the website or the app. (9/16/2024 update.) As of today I am still unable to access my account through the app or the website. I received the text today about my account however I'm only able to look at it. This has been an ongoing problem.

I can never log in to the app. It always says either my email, policy number and/or password is wrong. But I know it's not. I have been trying to log in for WEEKS now. Uninstalling the app and reinstalling doesn't help. Can't go to the regular website either because it brings up an error. I saw that in a previous review, someone was having an issue logging in, and they got a response that it was no longer an issue, but IT IS! I'm very frustrated with the whole thing.

What's new

Just a little behind-the-scenes magic happening! We've made minor updates to improve your experience and keep things running smoothly. Enjoy the latest enhancements and more to come soon!