Ryan McManness
Terrible app compared to other restaurants. First of all the points we earn expire way too quickly. Every food app I have doesn't take away points I've earned or let then "expire. " There are rarely any deals on the app so by taking away my points, you've made the app useless. I'll continue going chipotle and earning points there instead of Rubios. As they never seem to expire.
8 people found this review helpful
Erin Keiser
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I do enjoy ordering from the app and the customization options are great. However, I would like to see them add a couple features before I give it 5 stars. First, I really would like to be able to pay with a gift card. It's disappointing this isn't a feature. Secondly, when they have their rewards offers, i.e. "visit 5 times in October to earn a reward" I would like to be able to track that.
33 people found this review helpful
A Google user
The app was a 3/5 while ordering, then I got to my local Rubios and discovered all online orders had not been made. Long story short, I had to get a refund (which sucks because I really wanted that burrito) and drive through a faster place. I wish the app was integrated with Google Pay so I can avoid storing my credit card in yet another app. I wish I could say "light" or "extra" in addition to "all" or "none." It makes a difference. Maybe this will come in a later version. (see Panera)
29 people found this review helpful
Rubio's Restaurants, Inc.
November 5, 2019
We apologize for the issues you had while using our app. We will forward this on to our development team so they are aware.