
Elizabeth C
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it's pretty and all, but I don't see the purpose. I log into this app, then have to log into mychart within this app anyway to do anything. at least going directly into Mychart let's me use biometrics. logging in through MyRush requires me to actually type in my login and password. . then you have a "my journey" link and it doesn't give me anything useful. Sorry Rush; your heart was in the right place (put w everything in one place), but I think you wasted your money here.
1 person found this review helpful
Rush University System for Health
November 28, 2025
Hi Elizabeth - Thank you for taking the time to share your feedback, I have shared it with our team as we continue to work to improve the app experience. - Jen

Nicole G
I had consistent issues attempting to log in with the correct credentials with no clear way to contact any support for help. After waiting for an hour & trying again I was finally able to log in with no clear reason why it wouldn't work before. This new My Rush app has a survey to give them feedback, but it can't be filled out because the app's browser doesn't have JavaScript enabled. A lot of the things in the app just open up their website in the app browser.
23 people found this review helpful
Rush University System for Health
October 21, 2025
Thank you for sharing this feedback about the survey. This has been shared with our developers. - Jen

October Gunawan
pretty awful to use. no way of properly seeing which referrals are which because the at-a-glance description is totally useless, and you could imagine how difficult it is to sort through them when you have more than 5 orders/referrals at a time. once again: TERRIBLE user interface. no one did quality assurance on this app before it got launched
2 people found this review helpful
Rush University System for Health
November 18, 2025
Hello! Thank you for your feedback about referrals, this has been shared with our team. Improvements to the user interface will be available in early December. We appreciate your patience in the meantime. - Jen