
Rob Schipper
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I sent an important letter to the Dutch Ministry of Foreign Affairs by registered mail because I needed confirmation of receipt/delivery. The app keeps telling me that the letter is still to be delivered. But since this took a long time I questioned the ministry if they had received it. They told me that they received the letter 2 days ago. However the app still gives no confirmation of delivery.
6 people found this review helpful

Jeroen Heijmans
App used to be 4/5 (quite good except for overload of ads and "tips"). Current 1/5 signals two major problems. First, setting delivery preference doesn't allow me to select the place close by (while PostNL TV ads brag I can do so). Second, setting a nearby Pakketautomaat frequently diverts stuff to a place 2km away (I want to pick my own, close by backup location).
6 people found this review helpful
PostNL Holding B.V.
July 1, 2025
Hi, thank you for your feedback.

L
This app used to be very useful, now it displays critical information about collection points off screen. If you accidentally tap on the wrong thing it can be undone. Looks like they outsourced to India or Capgemini. Quality has gone down the drain.
2 people found this review helpful
PostNL Holding B.V.
August 29, 2025
Hi, dank voor uw feedback! Zou u ons willen mailen naar app@postnl.nl wat we beter zouden kunnen doen? Alvast dank voor uw moeite