
Shane Loseby
I've been using this app for almost 8 years I guess, ever since I became an ING customer. It was a solid app up until the decision to add advertising into it. Ever since then, it's been slow as anything. Just today I logged in and it took nearly a full minute to load up my balances. It's a real shame what's happened to ING Australia. It used to be an amazing bank that suited my lifestyle perfectly (travel features, solid app, good interest rates). Now we're here :(
53 people found this review helpful

Mike Bawlz
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The app refuses to open, saying my phone is rooted. the problem there is that my phone IS NOT ROOTED. Seems like a ridiculous reason to have to move my 3 accounts to another bank, but so be it. If I can't manage my finances simply because the app won't work, I'm out. called support and they give a BS response that the app no longer works on a Galaxy S22... less than 3 years old.

Ja Wong
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accounts blocked for three (3) months, no info of what to do next despite completing tasks in account mail section, wasn't told the photo id had to be resubmitted so sounded like a scam even though have had accounts for at least fifteen (15) years. Any info they did send was completely generic with info for all their accounts that were available. 'Change pin' shows as 'change name' and 'forgotten pin' shows as 'processing'.