S Mae
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This app is so slow. Trying to check coverage balances and it just stays on the loading screen. App is awful and definitely needs an upgrade, giving a 1 star because applying for a claim is fairly simple process even tho slow. UPDATE: changing to 4 stars because I can finally view balances and drug information. Ty
The Canada Life Assurance Company
May 30, 2024
Hi! Thank you for your feedback.
F I
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This App had the potential to be very helpful for the clients, but it's clearly not maintained at all. Always have trouble loading, doesn't display any of the info it's supposed to. Really disappointing
The Canada Life Assurance Company
May 30, 2024
Hello! Thank you for taking the time to connect with us. Sorry for the frustration this caused you. If you continue to experience issues, call us at 1-888-222-0775 for additional support.
Luke Rinderknecht
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Edit: terrible service from this company. I'm still waiting on a $750 payout for a Well-being claim from February. It is now May. Ridiculous. --- If you love watching a never-ending progress bar while you wait fruitlessly for your coverage balance to load, then you'll love this app! Or maybe you'll be lucky enough to at least see the message: "It's not you - it's us! We're experiencing technical difficulties. Please try again later. Sorry for the inconvenience." The fun never stops!
10 people found this review helpful
The Canada Life Assurance Company
May 30, 2024
Hello! Thank you for taking the time to connect with us. Sorry for the frustration this caused you. If you continue to experience issues, call us at 1-888-222-0775 for additional support.