FirstMobile

FirstBank Nigeria

About this app

FirstMobile is the official mobile banking smartphone application from FirstBank. It provides convenient access to both financial and non-financial transactions by FirstBank account holders via their mobile phones/devices. The service is available to FirstBank account holders with Naira MasterCard and/or Verve cards.

The App is sleek and convenient to use – evident in its DIY enrolment process as all FirstBank customers with Verve and Naira MasterCards can begin using the App without having cause to visit a FirstBank branch. It is also poised to offer a more reliable and definitely more convenient digital banking experience, whilst complementing our plethora of lifestyle offerings.

What’s New in revamped FirstMobile 2.0.0?
Revamped UI/UX: Users now have a more exciting interface and experience.

Improved dashboard: This update enables us to give you a more personalized and customizable experience. The feature showcases high level display of the mobile banking user’s spending patterns highlighting the inflows and outflows in the user’s bank account, thereby helps in making better financial decisions.

Frequent transactions: This feature smartly aggregates the most frequent transactions (Transfers, Airtime purchase, Bills payment) a user carries out based on historical data and presents it to the user in a friendly manner. This allows the user to easily access his/her frequently completed transactions and re-initiate such with few clicks of button.

Top-up from contact: This feature allows the mobile banking user to “select from contact list” while carrying out transactions for Airtime recharge.

Favorites/Beneficiary management: This feature allows a mobile banking user to add new user as a beneficiary for Transfer, Bills payment and Airtime transactions. Favorites contacts can then be selected from the beneficiary lists and becomes readily available on transaction home page to easily complete transactions with just a few clicks of button.

Biometrics for transactions: Android users can now use their fingerprint to consummate transactions- An easier and innovative way to validate transactions.

Personalization: This feature allows the mobile banking user to personalize their dashboard and their beneficiaries for Transfers, Bills payment and Airtime transactions by uploading pictures.

Ratings and reviews

This App can cost you a whole lot of money because it does not work right. I made a transfer that failed and I cancelled it. Repeated the same transfer and it failed again. But my account was debited. When I logged-off and logged back in the amount was credited. I gess that's the "Naija effect". First Bank can't get an App that serves their customers well.

What's the essence of using a card to login/ activate device. A simple login with account number/email with password would have been better. Also is there a need to peg an account to a mobile device. Don't people have other devices. Lol, these are the banks that are supposed to be heralds of cashless policy 😂. Inefficient in - out.

I’m highly disappointed with the service I received from first bank. I made a transfer through their platform, and although the transaction failed, my account was debited. It's been 1 days and up till now, I have not received a refund or any proper response from customer support. I’ve tried contacting them multiple times, but the issue remains unresolved. It’s unacceptable for a bank to hold onto customers' money without processing the transaction or refunding promptly.

What’s new

- Token Management: Sync and unlock your soft or Hard token instantly.
- Profile Management: Release or switch devices in seconds.
- Account Officer on Tap: contact details now just a tap away.
- Bug Fixes & Performance Boosts: Smoother. Faster. Better.