
Victorious
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Nice update.... part 2. Today was the 2nd time, the app updates, and now I cannot re connect to my account. The first time, I ended up reinstalling the app and having to reinstall my certificate. This took days to eventually figure out, and no one from support has responded to my inquiry to this day. When the app works I have no real complaints, but these lockouts feel like a rug at times.
7 people found this review helpful
Nova Labs, Inc
March 8, 2024
Victorious, it would be super helpful if you could provide more feedback, only two stars is concerning :)
Update: thank you, Victorious for a more detailed response. If this happens again, please reach dedicated support for Helium Mobile Hotspots: https://hardware.hellohelium.com/en/articles/8881939-how-do-i-open-a-ticket

Neil Patel
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many times you have to manually refresh to see changes (ex: location and status). would like to see features in heliumgeek incorporated into the builder app. can't rearrange hotspots on the list or group by location. all information on builder website should be available in app. does not currently show active users. would also be helpful to see approximately how much each user transmits. notify us if a hotspot needs attention. app hangs all the time when onboarding and reasserting location.
3 people found this review helpful
Nova Labs, Inc
March 8, 2024
Neil, if you're still experiencing this issue, please get in touch with our support so we can investigate it: https://hardware.hellohelium.com/en/articles/8881939-how-do-i-open-a-ticket

Enquiring Minds
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So much has happened with Helium and Mobile over the past year it is hard to keep track of. Big picture: happy we are back on HNT together, all will swell in time as one. Short term: hotspots are still viewable in moken explorer but the app is currently bricked, shows no rewards or traffic for going on two weeks now since the last update.