Carrie Mitchel (Jess)
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Frustrating. Select the secureMail option 1st then log in. Do not pay for plans, do not pay to print or scan replies - you are just giving them $ and they do not tell you if an option is not possible so you lose the money. I appreciate that this is an option but it is archaic and frustrating to use. Make sure photos are 4x3. Share credits with the inmates. After an update, check share settings, they switch to NO. It's just one more way to make money off families of incarcerated individuals.
13 people found this review helpful
James Seiber
You try to use charge card "on-line" or through the "app" only to get "There has been an error processing your credit card" or "Error The system is currently unavailable" so you have to call them. To deposit funds to an account, on-line it's $7.95 process fee but it is $9.95 if you talk to someone. They say they can't credit or lower the process fee. Why should I have to pay more when the error is Access Corrections, not I. Be warned if anyone plans to send a person locked up.
253 people found this review helpful
A Google user
It would be great to see a list of th products avail. at a facility in the early stages of searching the facility, as it is now the only real way to be sure a certain product is available is by going to the item & reaching the point where it doesnt work for you. It really wastes time & its misleading. (Products = emessaging, video visits..etc etc..) Otherwise this app is very, very good! No pblms except for video visit quality was poor in 1/~40 visits. Not too bad, i think!
294 people found this review helpful