
Jessica Syrjala
I LOVE First Bank and their team! But this is the worst banking app I have seen. I have to uninstall and reinstall every 2 days. Or I go through a validation process of enter password, texted security code, phone number etc. Only to do every single time I check. Though I love security measures, this app is the worst banking app I ever had in ease of use. Luckily, the team I have to work with far redeems the app. They're the best! (But please fox this app lol)
5 people found this review helpful
First Bank, Upper Michigan
September 22, 2023
Thank you, Jessica, when the Mobile Banking software asks you to continue with a security code it is because there is something alerting the system to validate who you are. Some users have their devices set up to clear their cookies out each day which prompts the security code process to launch. Please call us at 877-848-5533 so we can assist you.

Kimberly Mann
This is the worst banking app I've ever had to deal with. At least once a month, I have to delete it and re-download it because it won't open or accept my password (which I know is typed in correctly). It never saves your finger print even though it insists on using the feature. SOOOO ANNNOYINGG!!
3 people found this review helpful
First Bank, Upper Michigan
May 31, 2023
We are sorry to hear that you are experiencing trouble with our App, please call us so we can assist you. 1-877-848-5533. If you were locked out of your mobile app, for security reasons, the system will request your User ID and Password. Once you supply correct information, you will be able to enable your finger print option again.

St. Shamrock
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The only app I own that can't remember my fingerprint, username, password, or phone number. I reinstall, it works for maybe 2 days, then forgets everything again. You guys seriously need to update the app, or put just a minimal amount of effort into it. At least just send me the source code so I can fix this for you. Edit: They said they fixed it, and this time it did work for a week before the exact same thing happened. Bug testing is hard I guess.
2 people found this review helpful
First Bank, Upper Michigan
December 4, 2023
Previously, our app had a defect which affected the biometrics associated with the use of our app. We recently applied a fix to remedy that issue. If currently, you are still experiencing this issue, please contact us at 1-877-848-5533 so we can troubleshoot the issue for you. Reported issues assist us with correcting our customer concerns.