Sonder - A Better Way To Stay

Sonder, Inc USA

About this app

Tired of choosing between boring hotels and “quirky” vacation rentals? Us too.

At Sonder we combine inspiring spaces with intuitive technology so you can experience a better way to stay. Whether it's a quick trip or a lengthy getaway, our selection of rooms, suites, and apartments has you covered. All of our spaces feature designer details, keyless entry, and fast free WiFi. And every stay is supported by our local teams.

Unlock a better way to stay with the Sonder app
– Skip the front desk with our mobile key feature.
– Need something? Contact our team via in-app chat.
– Hungry? Explore our curated neighborhood guides.
– Want to sleep in? Delay your check-out with the tap of a button.
– Manage all your stays in one place.

Browse and book your next stay in 40+ cities around the world.

Ratings and reviews

Sonder funnels you into this app to get the information needed for your stay (unit number, etc) but the app gets stuck in an endless loop of logging me out to look for a reservation, then asking to log out to look for a reservation. No one answers the phone, no one answers texts. Now imagine travelling cross country with your family and being locked out of your lodging due to an app. I wish I could give it less stars than 1.

Worst of both worlds - Customer support is awful, and if you have an issue (e.g. had wifi issues), you have to explain yourself again and again every single time you talk to someone, while they just move your message along to the property owners and have no real info. In my case, it's been 2 days of no wifi, and no solution in sight. I cannot just cancel and checkout since it's non refundable. In addition, they're very greedy - for example, a 25 USD request for a *one* hour early check-in.

Sonder and their app ruined my trip completely. requesting early check in makes the app crash so you cant even do it. (Aside from the fact that they charge extra to even get as early as 3 pm checkin ). And when there were major issues, I tried to contact them through the app and the customer service chat feature just disconnects if you don't touch the screen for long enough. it just closes out and when you reconnect you'll just get a bunch of different agents who don't know what's going on.

What’s new

We update the Sonder app every single week to make your stay even more seamless than the last.
Here are few things we've made better for you in the latest update:

- Bug fixes and improvements.

Love the Sonder app? Leave us a review. If you have questions, feedback, or issues,
reach out to us at [e-mail].