My Sun Direct App

SUN DIRECT TV (P) LTD

About this app

Sun Direct transmits digital satellite television signals across the length and breadth of India and become one of the leading players in the DTH space.

This is an exclusive App for all Sun Direct subscribers where they can easily recharge their Smart Card Number on the move using PayU / PayTM payment gateways.

Highlights:

Key Features that can be used by all Sun Direct App subscribers:

Recharge: Now recharge your My Sun Direct account in a few steps

Account Management Process: Manage your My Sun Direct App account - add, delete and modify your subscription packs, add new add-ons in your pack and track our transactions through the My Sun Direct App

♯ Browse all recharge packages by product and language

♯ Customers can either select regular packages and add any Add-Ons pack available

♯ Consumers can choose individual channels with available A-La-Carte packs

Account Balance: Check wallet balance and account expire date, you can do a Repeat recharge in one click. You can add money in Sun direct Wallet.

Login: We have a three way of login process to enter in Sun Direct app in anytime you can change the password and mobile number using OTP.

Manage Subscription: For adding add/drop of new channels and packs, Click Manage Subscription button.

Recommended packs: We provide the recommended packs based on your language and offer eligibility.

Help: Click Contact us option and you can call location based customer care by click the call now button

Or

Click the mail customer services button for mailing process

Or

Click Sunshine Store button then enter your pin code and get the nearby store address

Or

Click Change plan: Active customers can change the plan of their choice.

Or

Click Chat with us button for enquires

Or

FAQ: Frequently asked questions and answers

Register Complaint: For New Complaint, click the Register complaint button and share your complaints. And you can check the complaint status also

Error on screen: For Screen errors, click the Error on screen button and submit for the set top box refresh or create service request.

Transaction History: For Transaction details, click the Transaction History button view the details of the transactions made.

Upgrade STB: For Upgrading your set top box, click the Upgrade STB button and create a service request.

Edit profile: For viewing your profile details, Click Edit profile button. Here you can change your email, mobile number and password.

Settings: To change the mode and language, you can use the settings button.

Search: Search can be made on the packs and addons based on the filters available.

Ratings and reviews

Very disappointed with this app, whenever I tried to use it for reacharge purpose it doesn't works, it is very irritating, very disappointed. Team please fix this issue. I tried to add a channel to my monthly pack by selecting the add-on option and searching for a specific channel. However, while scrolling, the list suddenly disappeared, showing the message "No Data Found." Similarly, sometimes when I land on the payment page, the transaction gets canceled without any reason.

Sun Direct App is a complete disappointment! I've been facing recurring issues with recharge. The app consistently fails to process payments, and when it does, the channels take forever to get activated. The error messages are vague, and the customer support is unhelpful. I've wasted hours trying to resolve this issue. Until they fix their recharge system, I would advise against using this app.

I don't know what the use of this app. Simply wasting our space. Whenever we check for balance, it is zero. Whenever we check validity, that day is the day of expiry. whenever we check for a pack, it is not available there. Whenever we raise a complaint, they resolve by themselves without doing anything to solve it. I made the first comment 3 months back. Still there is no improvement. Moreover, for every complaint raised in the reviews, the same automatic reply is given.