Julie Platt
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*2024 Update* Here we are again. On latest version and cannot download videos. Playback on mobile is sketchy at best. Great camera. Rubbish app. *Update* All issues below rectified by most recent update - thank you!! Still a bit slow, but all aspects now working properly. Painful to connect. Suddenly unable to play downloaded 'emergency' videos, but none emergency ones play. The full file size & thumbnail is there, but blank screen when you press play! Not good.
5 people found this review helpful
Transcend Information, Inc.
September 26, 2024
Sorry for any inconvenience we may have caused you. We will take your advise into consideration when making future updates. Thank you very much for your suggestions.
A Google user
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Since the last update it will not download any files to my phone, it connects and you can view them but on galaxy s8 plus it will not download, very annoying since it was fine before the update, trying to contact them via website but it's not very user friendly, please update again so we can download files without this it's useless, they have just updated to fix a bug where it won't connect if mobile data is enabled? it hasn't fixed mine? And many others it seems, time to switch to a better camer
3 people found this review helpful
Transcend Information, Inc.
December 26, 2019
Hello, Please update the App to the latest version 3.7. Thank you for your feedback.
A Google user
Wortless junk. The camera itself is decent enough but the app support is atrocious! Keeps closing, keeps hanging, and if you share a video, it gets stuck there and won't share to a different platform thereafter. If you uninstall to cure this, then you lose the videos. Won't buy a Transcend again, or recommend it. update a year on, it's still sticking old faults, as useless as ever inspite of so called updates
9 people found this review helpful
Transcend Information, Inc.
December 26, 2019
Hi, Please update the App to the latest version v3.7. Thanks.