
Buddhika Hewage
All documt folders not detect under the back up option, i lost my exel document folder in my phone ! "backup" it doesn't work
2 people found this review helpful
Transcend Information, Inc.
October 20, 2023
We're sorry for the inconvenience caused. You can update to Transcend Elite version 4.18 to resolve the issue you're facing.

Amirah Anuar
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NO LOCK /UNLOCK TAB Once I locked my ssd using elite on PC, I cannot open it on my phone because there is no lock feature on the Elite app
4 people found this review helpful
Transcend Information, Inc.
October 17, 2023
Please confirm whether the versions of Elite on your computer and mobile match, and kindly provide the model of your devices. Thank you.ć

Rox
I have always gravitated towards Transcend over the stiff competition that being the likes of SeaGate, Westwrn Digital and Adata to name but a few. Sadly this Application, which in fairness used to work okay, never without its caveats it must be said, sadly has only been going down hill and is seriously letting down the Transcend brand , simply because when specific hardware relies on the software enabling the consumer the best user experience, only to be let with obstacles and inconsistencies
13 people found this review helpful
Transcend Information, Inc.
January 13, 2023
Hello, what problems do you encounter when using it? If you need more technical support, you can ask through the following mailbox: techsupport-tw@transcend-info.com (no word limit) We will reply and confirm your questions as soon as possible and wholeheartedly, thank you.