
Ann Biddle
This seems useless. The app icon and screenshots are not the same as in the description, they must be out of date. The app instructions from the website don't help. You can't access the app unless the device is on and recording, then you switch on its WiFi, which the phone picks up. You then get an error message saying it can't connect to the internet, do you want to keep the connection or switch to another connection. You can't access any of the functions in the menu and file browser is absent.
34 people found this review helpful
Transcend Information, Inc.
April 7, 2021
Thank you for your feedback.
We apologize for the problem you encountered, please provide the following information.
1. DrivePro Body model name
2. DrivePro Body serial numbe(S/N)
3. FW version of DrivePro Body
You may check the "HELP" page.
https://help.transcendcloud.com/DriveProBody/Android/EN/

Jamil Ahmed
A recent app update has made it so that my device is no longer detected by the app. My Bluetooth and WiFi settings are fine. Prior negative experiences with Transcend customer support means that I won't bother wasting my time trying to get their help.
6 people found this review helpful
Transcend Information, Inc.
August 23, 2022
Thank you for your feedback.
We apologize for the problem you encountered, we would suggest you run the "Erase/Reset" with DrivePro Body Toolbox on your DrivePro Body and then check the situation on your smartphone again.
https://www.transcend-info.com/Support/FAQ-1212
In addition, please also reinstall DrivePro Body app on your smartphone.