![](https://play-lh.googleusercontent.com/a-/ALV-UjVdCMuqGYWu-qHC5meXDQy7WCSZvDhTZ3y3Gw5WF_HQ-_5jmg71Eg=s32)
Ajibo Sambrown
Good interface and was working fine initially until lately. If I want to make a transfer, after keying in the bank account details and my pin, next message I will see is that the acct no and name do not match. This I have tried severally with different acct and some of the acct I have made a transfer to before using the same app. I just don't understand and it's frustrating. Until that is fixed, I give 2 stars.
283 people found this review helpful
United Bank for Africa Plc
August 16, 2020
Thank you for contacting us. We sincerely apologize for all inconveniences experienced in this regard. Kindly contact us via the mobile numbers; +234 1 2808822, +234 700 2255 822 or +234 800 2255 822, mail; cfc@ubagroup.com or follow @UBACares and @UBAGroup on Twitter and UBAGroup on Facebook to enable us assist further.
![](https://play-lh.googleusercontent.com/a-/ALV-UjWuCKw3YhvAmEi6pW3Bcy_MNYIFkyX-SGRWFdIMaZ_faK6RnHrw=s32)
Oyepeju Oyelowo
The app has a functionality issue. I've been unable to sign up. When I get to the step to type in activation code, my keypad doesn't pop up. I've done this numerous times, same result. This isn't a phone issue, as I've read someone's review here, too, having the same issue. Please fix this! We must not always visit the bank for every little thing!
244 people found this review helpful
United Bank for Africa Plc
May 11, 2024
Hi, we regret to note this. Please note that the device hosting your mobile app must have the associated OTP SIM card inserted for OTP auto-fill feature and authentication purposes. Kindly be informed that the latest version of the mobile banking app (3.0.66) now features automated OTP verification. Thank you.
![](https://play-lh.googleusercontent.com/a-/ALV-UjWJ4xG23qCA1PYoPpYiSru6QkfukpUOyrArsaCp0al1Pn-mC876=s32)
Nuel Kadosh
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The app is easy to use all round but I have one thing against it. Occasionally, when you're transfering to another bank, once you select the option to "transfer to other bank," the box where you are supposed to input acocount number expands and turns gray making it impossible to make a transaction. It's annoying and has forced me several times to using POS. It's been 2 days, I still can't make a transfer to other banks. This is very annoying.
10 people found this review helpful
United Bank for Africa Plc
June 29, 2024
Hi, the inconvenience caused to you is deeply regretted. Can you please delete the application and reinstall it. However, kindly contact us on +234 20 1 2808822, +234 700 2255 822 or +234 800 2255 822, mail; cfc@ubagroup.com and UBAGroup on Facebook if the challenge persists. Thank you.