Fifth Third: Direct Express

Fifth Third Bank

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About this app

With the new mobile application for your Direct Express® Debit MasterCard® card, you can manage your money conveniently and securely from your mobile device. The mobile application is free to download for the cardholders whose card number starts with 533248. You need to register again with your card details prior to logging in the first time.

Please Note: If your card begins with 511563 DO NOT download this app. Please look for the yellow Direct Express® logo with a description stating that the app is for cards which start with the numbers 511563.

When you sign up to receive your federal benefits on the Direct Express® card, you will receive your payment every month without having to worry about cashing your check or having it lost or stolen. Instead of receiving a check, your money will be automatically deposited to your Direct Express® card account on payment day. You can use your card to make purchases at stores that accept Debit MasterCard®, withdraw cash from Automated Teller Machines (ATMs), and get cash back when you make purchases. You can also use your debit card online to make payments and to also buy money orders at the U.S. Post Office.

Ratings and reviews

App never recognizes a password, or allows for the full password if it's too long. Can't reliably get a hold of their "24/7" customer service. Can't access the app at all because it won't acknowledge the brand new password I set on a 10yr old account. This new app is terrible and there's no need for 2 separate apps for the same company. Everyone should have the same access to their account.

I hate this app! This is so much to do just to see what your balance is, your purchases! I think you should change it back to the original Way to login!!! After it locked me out, I tried to reset it, I had to call customer service, and they informed me that they were currently updating there system and needed to wait until they finish. But, they ( Linda) don't know when they would be done. Anyway it's too much to do, when it was much easier before!

Too many issues, poor customer service and some of the representatives speak poor poor English. It's definitely time for a change in who I entrust my money (direct deposit). Locked out & declined purchases and calling customer service and receiving a recording to call back in 30 minutes with no explanation as to why. Scary feeling knowing I had plenty of money to cover my purchases and there was nothing I could do but wait. I guess all good things do come to an end. 👎

What’s new

- Minor updates and enhancements to improve the app experience.