
Zoe Michele
I've had two of these bulbs. they are hard to connect to the phone and worked for a while but I had one stop connecting to the app after a year and the second one has just now after a year and a half stop connecting. I tried reconnecting them doesn't work. At the price they are, they should have lasted for years. The bulb still work They just don't connect to the stupid app. I'm going to have to find a different brand. this o
42 people found this review helpful
Signify Netherlands B.V.
August 28, 2025
Hi.
Thank you for sharing your experience. We're really sorry to hear that both bulbs stopped connecting to the app after working well initially.
We would like to assist you on this therefore please reach out to us by opening your WiZ application and going to (Discover> Help Center > Live Chat).
We look forward to resolving this issue soon.

_
Terrible app. Messy, sometimes redundant controls in different locations and methods. Unreliable light control. Barely a step up over those no-name Chinese product apps. Can't set colors and have them slowly change on a schedule. 'Automations' only allow 5 abrupt color and brightness changes. And mine randomly stopped working one day. Motion sensor can't control specific lights, only an entire single room. And can't activate a scene.
32 people found this review helpful
Signify Netherlands B.V.
December 5, 2024
Hi,
We sincerely apologize for the frustrating experience you've had with our app. We understand how disappointing it is when a product doesn't work as expected.
To assist you on this, please reach out to us by opening your WiZ application and going to (Settings > Help Center > Live Chat).

K-Dog (K-Dog)
App is pretty good but could use improvement. When you create a scene for lighting, it would be nice to enter actual numbers on the dimming level, like set it to exactly 50% vs having to slide the slider bar to 50% and hope you match it on all the lights. Also, the ability to "copy" settings from 1 fixture and "paste" them into the next light you're programming. Other than that, the app itself seems to be pretty smooth so far. I also wish the lights were actually dimmable from a wall dimmer.
1 person found this review helpful
Signify Netherlands B.V.
November 13, 2025
Hi.
Thank you for your thoughtful feedback. We're glad to hear you're enjoying the app overall and appreciate your suggestions for improving the scene creation experience.
If you ever have any questions or need assistance, don't hesitate to reach out our support team by going to (Discover> Help Center > Live Chat).