
Zoe Michele
I've had two of these bulbs. they are hard to connect to the phone and worked for a while but I had one stop connecting to the app after a year and the second one has just now after a year and a half stop connecting. I tried reconnecting them doesn't work. At the price they are, they should have lasted for years. The bulb still work They just don't connect to the stupid app. I'm going to have to find a different brand. this o
34 people found this review helpful
Signify Netherlands B.V.
August 28, 2025
Hi.
Thank you for sharing your experience. We're really sorry to hear that both bulbs stopped connecting to the app after working well initially.
We would like to assist you on this therefore please reach out to us by opening your WiZ application and going to (Discover> Help Center > Live Chat).
We look forward to resolving this issue soon.

_
Terrible app. Messy, sometimes redundant controls in different locations and methods. Unreliable light control. Barely a step up over those no-name Chinese product apps. Can't set colors and have them slowly change on a schedule. 'Automations' only allow 5 abrupt color and brightness changes. And mine randomly stopped working one day. Motion sensor can't control specific lights, only an entire single room. And can't activate a scene.
29 people found this review helpful
Signify Netherlands B.V.
December 5, 2024
Hi,
We sincerely apologize for the frustrating experience you've had with our app. We understand how disappointing it is when a product doesn't work as expected.
To assist you on this, please reach out to us by opening your WiZ application and going to (Settings > Help Center > Live Chat).

Shannon Madsen
After having the bulbs only a couple of months, the app now always shows the "device is offline" error message. Repeatedly turning the light off and on several will sometimes cause the app to reconnect. But I shouldn't have to do this every single time I want to turn on the light. I can't even use these like regular bulbs because they revert back to the dimmest setting when I turn them on manually. I don't know if the problem is the app or the bulbs, but I'll be going back to standards bulbs.
1 person found this review helpful
Signify Netherlands B.V.
November 3, 2025
Hi Shannon,
We truly appreciate your review, and are very sorry to hear about the persistent ādevice is offlineā error and the need to repeatedly power cycle your bulbs just to reconnect your devices.
To assist you in rectifying this error as soon as possible, please reach out to our support team by going to (Discover > Help Center > Live Chat).