IO, l'app dei servizi pubblici

PagoPA S.p.A.

About this app

With the IO app you interact easily and securely with various Italian Public Administrations, both local and national. You can access all their services, receive communications and manage payments, in one app.

In particular, through IO you can:

- add your personal documents to the app Wallet to have them in digital version and always with you, on your device;
- receive relevant messages and communications from public bodies, including those of legal value;
- remember and manage your deadlines towards the Public Administration;
- pay any pagoPA notice by scanning the QR code or starting from a message received in the app;
- download your pagoPA receipts, even if you have not paid via the app.

To get started with IO, log in to the app with your SPID credentials or, alternatively, with your Electronic Identity Card (CIE) or the CieID app. After the first login, you will be able to log in even faster by entering a PIN of your choice or via biometric recognition (fingerprint or face recognition), maintaining secure authentication.

IO is an app that evolves day after day, also thanks to your feedback: if while using it you notice something that doesn't work as it should or that you think could be improved, you can report it with dedicated features in the app.

Accessibility statement: https://form.agid.gov.it/view/fd13f280-df2d-11ef-8637-9f856ac3da10

Ratings and reviews

This app does not work if your outside of Italy to pay your bills if your not able to go to Italy, it asks for Italian id or Italian credit cards to register pay. why can it not be simple you register with just a email, you pay your bill with any card visa MasterCard America express etc, this app still out of touch with the modern world of payments.

I tried to pay and it failed. It said to contact support so I did that. The payment had a time limit of 5 days. I asked what would happen if I couldn't use the system to pay within the 5 days. They didn't reply within the 5 days, and when they did, they didn't answer my question, but just said "try again". The app has a systematic problem, and their feedback system is not built to give me a way to bring this to the attention of their developers.

The payment page expires too quickly, while the bank is authorizing the transaction and in the end it's never clear if the payment went through or not.

What’s new

- Accedi ai tuoi documenti su IO anche offline! Ora puoi consultare e usare i tuoi documenti digitali anche senza connessione internet, ad esempio quando sei in viaggio o in aree con scarsa copertura di rete.
- Ora puoi rimuovere le ricevute pagoPA direttamente dalla lista: scorri verso sinistra su un elemento per nasconderlo.
- Abbiamo risolto problemi tecnici minori per garantirti la migliore esperienza sull'app.