
Anne Eke
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The only reason I installed this app was to attempt to restore notifications to show that payments have gone in. I was disappointed when Santander ceased these notifications in May, but I wrongly thought that they could be reconfigured via the app - how wrong I was !!. Please restore those notifications ? Response - but they are not the messages I want. I am fed up with repeatedly accessing the app just to see when certain payments are in - it is important also for those who do NOT want an app.
7 people found this review helpful
Santander UK plc
July 16, 2025
Hi Anne, By using our app and online banking services which are available 24/7, we believe customers will have a more detailed view of their account activity this way. Customers will still continue to receive certain alerts. We're listening to all customer feedback and we're always keen to know how we can do better. Thanks for your feedback. ^ FD

Simon
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EDIT 100825 ~ Well, after (checks edit history) a YEAR and 4 months, the widget returns ('shortly' eh). Naturally it's ridiculously large, glowing white and the 'refresh' circular arrow works when it pleases, but yeah - we got there, eventually. As for the rest of the app: everything seems long winded, changing a payee reference process is just silly, and WHY are there accounts and their respective cards on the home screen?? Seriously, sub menus, Barclays and Nationwide can do it, why can't you?
26 people found this review helpful
Santander UK plc
May 13, 2025
Hi Simon, we are still working on bringing back the widget. Please keep an eye on this for future updates. ^TC

swoosh bang wallop
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Here we go again. New app. New UI. Why so much white space in the list of transactions? I can only view 5, maybe 6, transactions. No option to compact the list. Viewing money in or out used to be a one tap thing. Now it's Filter. Select. Apply. Paying in a cheque hardly ever works. Mar 2025. List of transactions got worse. 25% of the screen devoted merely to transaction date & it disturbs scrolling as this panel appears & disappears. Aug 2025. Paying in cheques STILL not working.
309 people found this review helpful
Santander UK plc
April 2, 2025
Hi there, thanks for your feedback on this. I will pass your comments onto the team. ^WB