CCC ONE Repair Facility

CCC Intelligent Solutions Inc.

About this app

CCC ONE Repair Facility enables collision repair facilities that use CCC ONE® Repair Workflow software to remotely manage the vehicle repair process from an Android device. No need to walk back to a desk to update a repair plan, upload a photo, or write a note. Just do it from your phone!


Features:
- Search to find vehicles in your repair shop
- View customer contact information
- Direct dial customer from your phone
- Edit/Complete production phases
- Take photo(s) of vehicles
- Tag photos as visible to insurer
- Tag photos as visible to customer
- Add notes to photos
- Add notes to repair order
- Support for multiple shop organizations
- VIN barcode scanner for vehicle check-in

Ratings and reviews

I throughly enjoy the added features to the app. My only grip is importing from other estimating systems... Audatex. Our insurance companies force us to us such estimating systems. If I open a work workfile from another estimating system... nothing's there... but see desktop version. The more annoying thing is I can see parts and everything else. So one of the biggest plus of seeing an estimate in not available. That is ridiculous. Please fix that problem! Add this and I change my reveiw!

After new update it takes 7-8 times at least to add photos to a file using the add photo from library option. It gives an error that photos cannot be uploaded while offline, even though I'm online. If I wasn't, I couldn't have accessed the file... I tried it w/ WiFi as well as cellular data with the same result. Adding photos directly from the app works perfectly. Everything else with the app works great but this is quite annoying. Any feedback is appreciated. I have a Samsung S7

As an Android user, it would be nice to have an estimate, parts list (where labels can be printed from), and labor tabs. I'd like to look at an estimate quickly to see what's being done. The parts tab is useful to see, on the fly, what parts are in. And being able to see who was assigned to the vehicle is really useful. Taking photos is clunky, although I do like the pre-labeled spots of common pics. I would like an option that would make labeling prior and claim damages easier. Much like what's done for the common photos (VIN, odometer, vehicle surround, etc.). Although I know it's not practical, but being able to actual generate the estimate in the app would be a really nice feature.

What’s new

We're at it again, updating the app to make it smarter and faster. In this release we have made improvements to the “My Pay” feature along with other minor updates.
If you're finding the app useful, let us know with a review. Your feedback helps us make the app better.