Freshchat

Freshworks Inc

About this app

Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users.

With the Android app, teams can:

Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime.

Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations.

Never miss a message - With push notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app.

Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.

Ratings and reviews

One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.

Worst possible helpdesk experience before i even started using thig product, do not recommend this company at all. From agent to agent, multiple phone calls... all i get is useless excuses for a simple task. I need my whatsapp number released because the software DOES not support multiple devices whatsapp. Now the number is stuck with them for days and they are not releasing the number. Im now facing issues with contacting my clients because they are incompetent. You are warned.

2 Things that are really needed: 1) the ability for the agent to go offline if they are busy! 2) to get a notification sound each time the customer replies. Currently you only get one notification when the chat first gets initiated. For all the subsequent ones, you have to constantly keep an eye on the chat to see if there are new replies. Incredibly annoying!

What’s new

This version includes bug fixes and performance enhancements to improve your support experience.