LG ThinQ

LG Electronics, Inc.

About this app

Connect your IoT home appliances to the LG ThinQ app.
Enjoy effortless product control, smart care, and convenient automation in one simple solution.

■ Discover the convenience of smart home appliances through the Home tab.
 - Control your IoT home appliances from anywhere with our app.
 - Get personalized recommendations for managing appliances based on usage history.
■ Experience ThinQ UP appliances that evolve with you.
 - Customize the start and end melodies for different home appliances.
 - Download new cycles for your washing machine, dryer, styler, and dishwasher.
■ Discover new ways to use your home appliances.
 - Check out special laundry care techniques in the Discover tab.
■ Create smart routines to match your needs.
 - Automatically turn on the lights and air purifier when it’s time to wake up.
 - When you’re on vacation, automatically turn off products to save energy.
■ Monitor your energy consumption data quickly.
 - Use Energy Monitoring to compare your power usage with your neighbors’.
 - Set energy saving goals and get usage status notifications to help save energy more efficiently.
■ Handle everything from troubleshooting to service requests directly from the app.
 - Use the Smart Diagnosis function to check your product’s status.
 - Book a service visit from a professional engineer for an accurate diagnosis and inspection.
■ Ask our AI-powered chatbot about ThinQ home appliances 24/7.
 - Our chatbot provides answers tailored to your product’s situation and condition.
■ Conveniently reference LG home appliance manuals in one place.
 - Access a range of content, including function descriptions and essential usage solutions for products.

※ Services and features may vary depending on your product model and your country or region of residence.

The accessibility API is used only to transmit the signal that users input to the TV remote control to the smartphone when using the ‘View Phone Screen on TV's Larger Screen’ function in the LG ThinQ app.
We do not collect or use your information except for the minimum information necessary to operate your smartphone.

* Access Permissions

To provide service, optional access permissions are required as shown below. Even if you do not allow optional access permissions, you can still use the basic functions of the service.

[Optional Access Permissions]
• Calls
- To contact the LG Service Center

• Location
- To find and connect to nearby Wi-Fi when registering the product.
- To set and save the home location in Manage Home
- To search for and use information about current locations, such as weather.
- To check your current location in the "Smart Routines" function.

• Nearby devices
- To find and connect to nearby Bluetooth devices when adding a product to the app.

• Camera
- To take a profile picture
- To share a home or account scanned from a QR code.
- To add products recognized by QR codes.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.
- To use the AI oven Cooking Record feature.

• Files and media
- To attach and set my profile picture in Photos.
- To take and attach photos in "1:1 Inquiry."
- To record and store purchase receipts when registering additional information about the product.

• Microphone
- To check product status via Smart Diagnosis

• Notifications
- Notifications are essential for receiving updates on product status, important notices, benefits, and information.

Ratings and reviews

This app is great for when you lose the TV remote and to track energy and water consumption for the washer/dryer. Unfortunately I haven't been able to use it for months because it only supports 2.4Ghz wifi and when we replaced the old one, I don't have that option anymore. It would get 5 stars from me if I could actually use it again! Any plans to make this adjustment?

TV Remote feature is frustrating. Using because my dog chewed up my remote. My TV seems to be "found" sometimes but mostly not. I have to unplug TV and replug but sometimes that doesn't work. Seriously, why can't these TVs have normal controls like a dumb TV? Guessing it's for data mining. Ugh. Can't wait for new remote to arrive. Great when works.

This RE makes me angry. I'm a software tester by trade. I know how to troubleshoot a connection issue. My Roku connects every time. Since the update the app turns the TV on then shows as offline. There's something new wrong since the update PLEASE FIX!!!! I have 3 of the same LG TVs in my house. I'd love to be able to use my phone as a controller again.

What's new

Experience smart diagnosis with a new mission in ThinQ Rewards.
(ThinQ Home → Menu → Smart Diagnosis)