
qeren-happuch kwarteng
this app is really giving me a tough time recently, I'm unable to reach the customer service on WhatsApp for almost a month now, and anytime I call the numbers no one picks up, the app is really bad and customer service is worse, i placed my money in the account because scammers were calling my line alot, only for my money to be locked up in the account, depositing money has no problem, but withdrawing it is a huge problem. A very bad app
30 people found this review helpful
GCB Bank PLC
January 26, 2026
We’re sorry for the inconvenience and understand your frustration. Please contact our support team via email at customerservice@gcb.com.gh or call 0531026100 / 0531026111 with your account details so we can investigate and help you access your funds. We’re working to improve the app and customer service.

De-Bright Owusu Adonteng
Good work on your end. But after the latest update with the logo animation, whenever I open the GCB app it's stops my music playback as if it's an audio source of it's own. That's what I presume a bug. Another bug I've noticed is when I leave the app open in the recent screen and it logs me out due to inactivity, the app appears like I have just opened it, interrupting what ever you are using you device for to show you the login screen. Also, an option to send error logs in the app.
208 people found this review helpful
GCB Bank PLC
January 26, 2026
Thank you for your detailed feedback! We appreciate you highlighting these issues. We understand how the music interruption, auto-logout behavior, and lack of error reporting can affect your experience. We’ve shared your observations and suggestions with our development team for investigation and consideration in future updates.

tenyo kossi (Godwin)
This app is a total waste, and doesn't deserve even 1 star. 1stly it doesn't work properly on any android phone, it's having many absurd technical problems, and in addition no helpline works, so how can we interact with it and what is the use of it ? Frankly this app is never recommended to anybody for any use . 👎👎👎👎👎😤