UKG Wallet

UKG, Inc.

About this app

Count on UKG Wallet™ being there for you to give you access to your earned wages from the hours that you have worked before payday. Effortlessly manage bills, navigate fees, and handle unexpected expenses with our convenient digital tools. Powered by Payactiv, UKG Wallet gives you the foundation to keep your finances on track and the tools you need to stay financially fit on your life-work journey. No loans, no interest–just your money, in your hands and with UKG Wallet, you’ll get:

Earlier access to your money
• Get your paycheck up to 2 days early²
• Get your government payments to 4 days early2
• Immediate access to earned wages3

Spending and Saving tools to stay on track with your financial goals
• Always know what’s safe to spend
• Track your spending habits at a glance
• Receive low balance alerts
• Set up auto transfer from earned wages3

The UKG Visa Card*- The card without the hidden fees
• No minimum balance requirements
• No overdrafts
• No monthly or inactivity fees
• Surcharge-free withdrawals at 37,000+ MoneyPass® ATMs
• Free integrated bill pay
• Cash withdrawal at tellers in participating banks
• Send and receive funds to other enrolled members with no transfer fees

Convenience and security you can count on
• Use the card with Google Pay or Apple Wallet
• Touchless payments at stores
• Covered by Visa’s Zero Liability protection4
• Lock or replace lost or stolen cards
• 24/7/365 support in English and Spanish

Please note, UKG Wallet is only available to authorized customers of UKG.
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1 Central Bank of Kansas City does not administer, nor is liable for earned wage access. The UKG Visa Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. You should consult your Cardholder Agreement and the Fee Schedule at payactiv.com/card411. If you have questions regarding the Card or such fees, terms, and conditions, you can contact us toll free at 1 [phone], 24 hours a day, 7 days a week.

2 Many (but not all) employers, government benefits providers, and other originators send direct deposits early with an effective date of 1-4 days later. Beginning with your second direct deposit of at least $5 from the same source, the Central Bank of Kansas City (CBKC) will post the funds to your Wallet Visa Prepaid Card when we receive it, rather than on the effective date. This may result in your having access to the funds sooner. The date CBKC receives your direct deposit and the effective date are controlled by the originator.

3 Earned Wage Access requires employer participation.

4 Visa’s Zero Liability Policy does not apply to certain commercial card and anonymous prepaid card transactions or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.

Ratings and reviews

I installed the app almost 2 months ago and haven't been able to use it. When I call, the phone just rings and rings, or I get hung up on. *update* = it works only when it wants to. It seems any change will mess it up. They say 24-48 hours someone will reply, but it's been a week. The chat people can't help. And nobody knows which department CAN help. *With the early direct deposits, they never come early either, and nobody can help with that.*

I'm giving 3 because I would've given 4 or 5 several months ago. The consistency of this app has declined significantly. I may be better off just going to my old bank because the entire purpose of using this app is almost defeated. That said, it's a great concept, but the execution of it is no longer as helpful as it was before, and it's now only consistently inconsistent.

I think the the app is such a cool idea and the workers are helpful and supportive, but the issues on the app are just disappointing to be completely honest. I don't think it's a super common issues, I just know I have had issues with it since the beginning, and every new issue that gets resolved raises a new one. So I think there are many positives fo this app, but not many positives with my personal experience.

What’s new

We regularly update the UKG Wallet app to enhance your experience. This version includes improved features and performance optimizations.