Tech Coach

Asurion Mobile Applications, LLC.

About this app

The Tech Coach app provides instant, round-the-clock access to experts ready to solve your tech issues. Plus, access claims management, device setup, benefits, and coverage details.

• Connect with Real Tech Coach Experts 24/7: Reach out to our team via call or chat within seconds. No more waiting in line for tech support!
• File Claims Hassle-Free: Quickly file claims with Asurion® right from the app.
• Monitor Device Health: Access device health diagnostics, battery checkups, setup assistance, and WiFi scans.
• Digital Security Guidance: Receive personalized, one-on-one digital security assistance, covering everything from safeguarding your credit card information to monitoring your online identity.
• Maximize Your Tech: Unlock the full potential of your devices with tips on trade-in value, location privacy, contact transfer, and more.
• Easily Access Coverage Info: Conveniently locate your plan information and learn about repair and replacement options.

Download the Tech Coach app today and enjoy expert tech assistance whenever you need it, all from the convenience of your device.


Please note: This app uses Device Administrator permission. In order to provide remote support and screen-sharing capabilities, some devices require device administration access. This access will only occur with your permission and will be disabled when the remote session ends. App usage analytics and device data are sent to our servers for analysis in order to provide the best service we can. Your device characteristics data and device ID might be also sent to third parties; in case of an app crash, personal information will not be shared. Full information is available for you in the Privacy Policy that you can review before downloading the app.

Ratings and reviews

The only way they can access your account (not your phone) is when they send a text message with a link to either allow or deny account access. Otherwise, tech coach is great. I have never had any issues. I will, however, have them call me instead of chat. Any issue I have is always taken care of...without having to constantly repeat myself. I pay extra for the service.

App is good. SOME support team people are good. They read, and listen and make a legitimate effort to help. OTHER support team people are NOT so good. They don't read, they don't listen and they try to immediately gain access to your phone without listening. Had a few people try this with me. I immediately turned phone off and restarted to break connection. This app is DEFINITELY worth having for when you get someone who tries to help. But know how to turn your phone off or put it in airplane mode - in case you get someone who wants to access your phone without reading or listening.

I've used Tech Coach chat a couple of times on my Pixel 3a XL. The first session was great: very fast response, and spot-on information. The second session, with a different service rep, was both slower and less accurate; the instructions he gave didn't match the menu options on my phone, and I finally ended up figuring out the issue myself. Also, I experienced a weird bug today: the "Send" or "Submit" button had disappeared from the chat feature. All it had was a magnifying glass at the right side of a "How do I ... " box. Closing and reopening the app didn't do anything, nor did restarting the phone. Finally, I called Verizon's help line. They suggested that I uninstall the Tech Coach app and then reinstall it - which seems to have worked. So, overall I think it's a good concept, but with a few hiccups to overcome.

What's new

Bug fixes and improvements