Shake Shack

Shake Shack

About this app

The closest you’ll come to downloading a burger and fries: the Shack App!
Whenever you’re craving really, really good ingredients (always), getting your Shake Shack fix is easier than ever on the app—from delivery to curbside pickup. Plus, enjoy sweet features like early access to new items, exclusive collabs, and way more.

SHAKE SHACK APP FEATURES:

SKIP THE LINE
o Order ahead from wherever
o Choose your pickup type
o Fast reordering + save your favorites
o Customize your meal + allergy preferences
o Google Pay

99¢ DELIVERY
o In-app delivery for just 99¢
o Track your food in real time
o Customize your drop-off preferences

EXCLUSIVE TREATS
o App-only offers
o Early access to new items + collabs
o Exclusive regional + seasonal items
o First to hear about all new items

Follow us on Instagram, Twitter, and Facebook for all the latest Shake Shack news: @shakeshack

Ratings and reviews

The WORST app ever. So many bugs. I am unable to sign in I didn't change any password at all. I did the reset and nothing. Still unable to sign in. But then I encountered this, I pull down the "sign in" window and there was another one. I pulled that one and another and I'm in the main menu for a couple of seconds until it kicks me out. But WAIT, my phone STARTED to heat up A LOT. It's like playing a mobile game and having the graphics to MAX. It was so bad I had to get off. Terrible app.

I have been trying to use this app for a while and it fails. Okay, fine, no biggie. Now they have black truffle back on the menu via the app but I can't even order it as it keeps telling me for two different cards that there is an error and the payment can't be processed. I spent almost an hour trying to see what I can do- even sign up for Google pay and uninstall and reinstall the app. Nothing worked. At least you can go into Shake Shack and see if you can just order in person instead.

I'm rarely able to place an order without at least one error message, which never gives the slightest clue as to what's causing the problem. Instead it just says "Oh no! There's a problem" and I usually spend an extra 5-10 minutes (at least) debugging before it finally goes through (if I haven't given up on ordering anything after 20+ minutes).