NYC ACCESS HRA

NYC Human Resources Administration

About this app

ACCESS HRA mobile - your benefits on-the-go!

View Case Details and EBT Balances
The Cases section of the app lets you view the current status of your SNAP or Cash Assistance case, the EBT balance for each of your benefits, and any upcoming Recertification dates. You can also track your Fair Fares NYC discount status, your Fair Fares NYC renewal period, or Access-A-Ride status.

View Appointments
The Appointment section of the app lets you view appointments that are upcoming, missed, or completed. It also lets you add a reminder for your appointment to your phone or tablet.

View Payments
The Payments section of the app lets you view upcoming and past payments for your case, such as payments made to your landlord, utility company, or to your EBT card.

Required Documents
The Required Documents section will show you a list of the documents that you need to return to the agency to support an application, recertification, periodic report or special grant request. You can take a photo of each document or select an image from your camera roll straight from this list. Your history of documents that you have uploaded can be seen on the My Uploads screen. Each document will stay on the list for 100 days.

Note: Uploaded documents must be of good quality for the Agency to review. Submitting documents does not mean that your documents prove the eligibility factor. Please visit the My Documents section to check if the Agency accepted the documents you submitted. Only documents that are listed in the My Documents section were accepted by the Agency.

View Accepted Documents
The Documents section of the app lets you view a list of documents the Agency received from you about your case. Each document that you submit and is accepted by the Agency stays on the list for 60 days from the date it was accepted.

Profile Information
The Profile section of the app provides you with the contact information and notification preferences you have previously provided to the agency. If you have a CA or SNAP case, you can only update your profile every 24 hours. If you are only a Fair Fares NYC client, you can update your profile as often as you need.

Additional Information
You can also get real-time notifications on your smartphone about your case, such as when your case ‘Recertification’ is due, confirmation of an online application submission, upcoming appointments, required documentation and E-notices.

ACCESS HRA mobile is available in English, Spanish, Arabic, French, Korean, Russian, and Simplified Chinese.

Ratings and reviews

Cannot update the app. Tried on multiple mobile devices. Disappointing. Disgusted. Not very reliable. UPDATE 10/29/2024: The app FINALLY updated (downloaded and installed without a failure) but I can't log in. It's always something with the city's and the state's apps. Still sad... UPDATE 10/29/2024: I was able to log in but cannot upload documents, etc. Changed my rating because of the turnaround on the City's part to resolve the aforementioned issues.

This app was running very well, than after an update , I seem to having trouble logging on. Please look into this problem for me. I was going to delete the upper part, I left it to let people know that you guys are about your work. The problem was corrected right away and the download was an came straight through. Thank you guys, sorry for the bad review 😇

The app is good but makes you make mistakes and it doesn't give you options to fix them. When doing periodic rectification. Ask the same thing 3, 4 or more times, you think the system is slow and it seems like it sends you back to the same question. For example to fill your income. My only income is recorded 3 times as different income. I'm really upset. Please review and improve that.

What's new

Minor bug fixes and security enhancements.