LUUP - RIDE YOUR CITY

Luup, inc.

About this app

FIRST TIME COUPON [NEWRIDE] FOR A FREE 30 MINUTE RIDE! *
*[NEWRIDE] Coupons are valid in: Tokyo, Osaka City, Kyoto City, Yokohama, Utsunomiya, Kobe City, Nagoya, Hiroshima, Sendai, Tsu City, Fukuoka and Asagiri

Ride e-scooters/e-bikes at a discount!

"LUUP" is a sharing service that allows you to ride small e-bikes and e-scooters around town from anywhere and return them to the place you choiced. The service is currently available in Tokyo, Osaka, Kyoto, Yokohama, Utsunomiya, Kobe, Nagoya, Hiroshima, Sendai and Fukuoka! Please use this service for commuting to work, school, shopping, and other places that are a little too far to go on foot!

FEATURES

1. No license required! You can ride an e-scooters if you are 16 years old or older!
You can ride an e-scooter after passing age verification and a traffic rules test.

2. Complete everything from ride to payment with the app
Procedures to use are completed via the app and the ride begins. Payment is also made through the app, so all you need is a mobile phone.

3. Membership registration is free! You can start using it today!
You can use the service immediately after downloading.

4. Small but powerful electric assisted bicycles.
Although the vehicle is designed to be small, it is powerful, and anyone can ride it stably without getting tired. It is perfect for sightseeing or cycling for a change of pace.

5. High-density parking installation in our service areas
Parkings are densely located in the service area, so you can ride right when you want to, without having to walk for a long time to the parking. You can check the parking map from the LUUP app.

AREAS OF OPERATION *As of July 2024

Tokyo (Shibuya, Meguro, Minato, Setagaya, Shinagawa, Shinjuku, Chuo, Chiyoda, Koto, Sumida, Taito, Bunkyo, Toshima, Nakano, Suginami, Arakawa, Kita, Ota, Itabashi, Adachi, Mitaka, Musashino)
Yokohama City (Kanagawa, Naka and Nishi areas)
Osaka (Kita and Minami areas)
Kyoto (Kyoto City)
Tochigi(Utsunomiya City)
Hyogo (Kobe City)
Aichi (Nagoya City)
Hiroshima(Hiroshima City)
Miyagi(Sendai City)
Fukuoka(Fukuoka City)
Other areas and nationwide!

HOW TO USE LUUP

You can use LUUP in [4 steps]!

1. Find LUUP parkings around town
You can find parkings on the app's map

2. Use the in-app camera to read the QR code on the vehicle and unlock it
Select the parking point for returning before the ride to ensure the return of the vehicle (* You can change the place during the ride)

3. Start the ride to the destination

4. End riding when you take a photo of your LUUP bikes or scooters parked in the parking and make an in-app payment

PRICE

Prices vary by city and region.

Rates for Tokyo, Osaka City, Kyoto City, Yokohama, Kobe City, Nagoya, Hiroshima, Sendai, Fukuoka and Asagiri are as follows.
Basic ride fee: 50 yen (including tax) + Time fee: 15 yen per minute (including tax)

*Currently, the same fee applies to both e-scooters and bicycles.
*Prices may differ in areas other than those listed above. Please see the LUUP help page for details.

NOTES

- Credit card registration is required.

*The name "loop" is sometimes incorrectly used, but the correct name is "LUUP".

Ratings and reviews

Initially I was blocked from downloading in the playstore while in Japan, but I found the SDK and downloaded the app. I thought the app was great, the most difficult part was no translation option for English, so I'd have to screen shot and use OCR with Google, the overall experience, cost and ease of use is superior - and to be honest, faster than taking JR or metro! Can't wait to use it again in November! Good job developers!!!

Extremely slow UI even on fast WiFi on a 2023 flagship phone. The lag often results in failed bookings if a parking space or vehicle is available when you click to book but it gets taken by the time the app actually sends the booking request. If you're lucky enough to get the booking, half the time the vehicle is not at the parking lot.

Luup is a great idea but has 3 main issues : it's too expensive and the stations are often 'full' which means you can't park at your intended destination. Combine that with how slow traffic moves in Japan as they havent invented smart traffic lights yet (so you spend too much time waiting for red lights.) Youre almost always better off taking public transport.

What's new

Thank you for using LUUP.
In this update, we have made the following improvements

- Improved stability and usability, and fixed minor bugs

If you like the app, please help us rate it.

Thank you for your continued support of LUUP.