LHR London Heathrow Airport

Heathrow Airport Limited

About this app

"Track flights, reserve parking, discover shopping and dining, and ever pre-order your food or beverages, the official Heathrow app helps ensure you have a smooth and enjoyable journey.

• Get real-time flight status updates and alerts

• Find your way with interactive airport maps with way-finding.

• Compare parking options and book your space

• Pay or prepay terminal drop-off charge

• Pre-order food and drink to skip the queue

• Plan your flight connection

• Get special offers for shops and restaurants

• Check the weather where you’re going

• View and redeem your Heathrow Rewards points

Whether it's your first time at Heathrow and you need a little guidance, or you're a frequent traveller, the Heathrow app is the ideal travel companion to make the most of your trip.

What’s more, with the Heathrow app on Wear OS you automatically receive notifications about your forthcoming flight and so always remain up to date.


Permissions
We need access to your Location and Bluetooth Services to provide you with our wayfinding and navigation feature on the app.
We will also use your location and online identifiers to send you push notifications and personalised content based on your location.
We will only do this where we have your permission.


Disclaimer
Heathrow Airport Limited and Heathrow Airport Holdings Limited do not verify the accuracy or completeness of this flight information and disclaim any implied warranties with regard to it. Heathrow Airport Limited and Heathrow Airport Holdings Limited shall have no liability for any loss or damage suffered as a result of relying on flight information on this Application which may prove to be inaccurate."

Ratings and reviews

Frustrating The app itself is good, information of flights and notifications mostly on time and helpful. The issue is the brick wall between this and the parking side of the app. This needs another login, once you're logged in to the heathrow app and choose parking, yes.. log in again! Then book parking, enter rewards details, sometimes they get credited, sometimes they don't! Go to view your parking booking in the app after paying..... no bookings found! So simple, yet seemingly so difficult

Could be a really useful app. Seems to be delayed in flight status (edit: does not update with delays) and would be very nice to be able to add previously booked parking. Otherwise, it's a clean interface and it's nice to have all Heathrow related things in one place. I can maybe see myself using this for future travel. However, I'd not want to rely on it for active flight status.

Points for purchases, at any terminal, never get credited to your account. And if you try to claim them it is almost impossible. Only 10 claims per year are allowed. And only one receipt per claim. That is providing you are able to find out how to do a claim in the first place. Also the confirmation email you receive after you make a claim always asks you for a lot of extra details(looks suspicioualy like a phishing email).

What's new

This update includes several bug fixes and performance improvements—some of which were reported by you! Thank you for your valuable feedback—it helps us make the app better for everyone.

We have updated our customer service contact email. For assistance, you can now start a live chat or provide feedback directly through the app’s settings.
We have resolved the crashes that some users experienced to ensure a smoother experience.