![](https://play-lh.googleusercontent.com/a-/ALV-UjWZaCH50WRgOVoBoREoDi13COOUop1hYKJYcy8epKIa1i-a0PBz0Q=s32)
Pascal Bleam
Update issues After the latest update call volume is really low. AI can barely be heard outdoors. The setting got adjusting volume for the AI is no longer in the app. The glasses are basically unusable outdoors or in loud environments. To be clear, this is a new issue. The glasses used to be loud enough, but now they're whisper quiet. This is after swiping and looking at audio settings.
29 people found this review helpful
Meta Platforms, Inc.
April 24, 2024
Hi there @Pascal Bleam! We appreciate you for taking the time to share your experience. We recommend you reaching out to us via Meta.com, so we can further assist you.
![](https://play-lh.googleusercontent.com/a-/ALV-UjVU2CLETYmQ3piymVmrsaHATunE6H_Y58D1G1qtBMWUpx_HRak3=s32)
SHOK Ryno
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I've had the glasses for a few months now. I've had a great experience with them, but recently the glasses refuse to audio Bluetooth connect to my phone. I've tried restarting my phone and factory resetting the glasses. Nothing will work. Update: I've already tried all the troubleshooting methods and they're still not connecting
4 people found this review helpful
Meta Platforms, Inc.
June 7, 2024
For further assistance please reach out to us at https://www.meta.com/help/support/.
![](https://play-lh.googleusercontent.com/a-/ALV-UjUUAued9fNZhKBaH0hZ5gHTcZ7cUQu0WhB_zjLur-n7YbbBVzo=s32)
Joshua Jones
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My biggest issue with these glasses and this app right now is that the pictures and videos will not import. No matter what I do. Disconnect, reconnect, soft reset, hard reset, factory reset, force stop. Even after fighting to connect the glasses to my wifi the media still won't port. It constantly says auto import starting soon and then nothing. It's there an update or some help with this?? One of the main reasons I bought them.
14 people found this review helpful
Meta Platforms, Inc.
May 10, 2024
Hey there, Joshua! We hope you're having an awesome day today! Thank you for bringing this to our attention, we would love to get this resolve for you. In order to do so, please click this link https://www.meta.com/help/smart-glasses/ you will be directed to our Meta Support for Ray Ban Glasses. Have a legendary rest of your day!