![](https://play-lh.googleusercontent.com/a/ACg8ocJVDozVAluNXURdGyBUe5nPtmuoTpDMXO6jaOXmmxC5rEx6N3I=s32-mo)
Jonathan
Trying to view bill, all I see is a brown background. The app and websites are so buggy, I went back to paying in-person. It's like, what's the point? The third-party payment sysrem is also a rip-off because there's a max payment of $500 per transaction, so you would be charged a convenience/processing fee twice for a $501 bill.
15 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjUk-zAmTF7J-4UpCECjt6LvnJv2HwlhTRKZXt_xX8_oaScORR4GzA=s32)
Luke Wassermann
Just about useless. App is supposed to give timely info so customers can plan around an outage; instead it provides inaccurate and untimely data. 2 hours after a reported outage, it didn't even indicate that a HECO crew was en route. Then power is suddenly restored and the app doesn't reflect that for another hour. Also it shows a single outage as multiple small outages, and provides zero add'l info as to the cause.
16 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocKEw-TQGT799gMc7TkKPwjX5tB6aP7eJQPvIDlSjd5qKaVoGQ=s32-mo)
James McCrory
The report an outage doesn't work, and the outage map doesn't work. The app is just an interface to the website, and provides no value for the space of install.
15 people found this review helpful