
D Guy
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Nice update.... part 2. Today was the 2nd time, the app updates, and now I cannot re connect to my account. The first time, I ended up reinstalling the app and having to reinstall my certificate. This took days to eventually figure out, and no one from support has responded to my inquiry to this day. When the app works I have no real complaints, but these lockouts feel like a rug at times.
8 people found this review helpful
Nova Labs, Inc
March 8, 2024
Victorious, it would be super helpful if you could provide more feedback, only two stars is concerning :)
Update: thank you, Victorious for a more detailed response. If this happens again, please reach dedicated support for Helium Mobile Hotspots: https://hardware.hellohelium.com/en/articles/8881939-how-do-i-open-a-ticket

Shane Grems
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This app has never fully loaded. I've attempted to set up my hotspot, and your app crashed every time I input the height or before. I've reached out to support with no help. This is frustrating as I've spent 4 hours trying to deploy my hotspot, and I can't use this app because it always crashes. This is not a good look for a newer company, I understand growing pains, but this app hasn't worked for me yet. Absolute garbage app!!!!!!!!!!!!!!!!!!! I'd give zero stars if it was an option.
8 people found this review helpful
Nova Labs, Inc
March 15, 2024
Shane, we apologize for the issues you've experienced. Please update to latest version 1.5.2 which has fixes for crashes during onboarding.

Neil Patel
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many times you have to manually refresh to see changes (ex: location and status). would like to see features in heliumgeek incorporated into the builder app. can't rearrange hotspots on the list or group by location. all information on builder website should be available in app. does not currently show active users. would also be helpful to see approximately how much each user transmits. notify us if a hotspot needs attention. app hangs all the time when onboarding and reasserting location.
5 people found this review helpful
Nova Labs, Inc
March 8, 2024
Neil, if you're still experiencing this issue, please get in touch with our support so we can investigate it: https://hardware.hellohelium.com/en/articles/8881939-how-do-i-open-a-ticket