Nazim Aziz
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I recently attempted to use the mobile banking app from [Bank Name], but unfortunately, my experience was far from satisfactory. The registration process, which should be straightforward and user-friendly, turned out to be a significant hurdle. Customer service is not fully trained, a delima. However, the real issue began when the app repeatedly failed to recognize the account number I entered, despite it being accurate. Error messages were vague.
12 people found this review helpful
National Bank of Pakistan
April 26, 2024
Highly regret the inconvenience caused. Please insert complete 14 Digit account number (Inc branch code) or 24 Digit IBAN to complete the registration process. We are continuously working on bringing improvement in "NBP Digital" app's functionality aiming towards making user experience better. Keep using our app to experience the change.
Asim Mehboob
NBP Digital is a reliable platform, but the absence of an in-app email change feature is a notable drawback. Adding this functionality would greatly improve user convenience. It's a feature many users expect, and implementing it would undoubtedly enhance the overall user experience. Looking forward to seeing this important addition in future updates.
19 people found this review helpful
National Bank of Pakistan
February 14, 2024
Thank you for sharing your feedback. We will share your suggestion with our development team and work on bringing improvement to serve you better. Keep using “NBP Digital” app to experience the change.
Raja Ahsan
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NBP is a fantastic app that makes managing finances a breeze. I love the seamless contact list integration for sending money and topping up phones. Plus, the barcode scanner for bill payments is a lifesaver! However, I would love to see more customization options for the stock market features to invest in stock market using this app. If you could add this option i lt would be better experience for the user.
131 people found this review helpful
National Bank of Pakistan
May 6, 2024
At NBP, we take pride in providing excellent service and top-notch products, and its customers like you who make it all worthwhile. Your feedback serves as a motivation for our team to continue delivering the best possible experience. Keep using “NBP Digital” app to enjoy exciting features on the horizon to enhance your digital journey.