![](https://play-lh.googleusercontent.com/a-/ALV-UjXK16KIPVuZ829_vDuzXYySIWgafAVzgca7akLNxZuLpEVc1y1H=s32)
Ashley Head
Constantly crashes or doesn't load when trying to make an online order. I tried placing an order and when it brings up substitutions, the continue button is grayed out with no option to move forward or click on any items. When I try to contact chat, if I leave the page and return, it returns me to a blank screen. Overall, poorly run app.
2 people found this review helpful
Albertsons Companies, Inc.
July 8, 2024
We are sorry the app is not working as expected and would like the opportunity to address your concerns. Your feedback matters to us. Please chat with us on the website using your mobile browser so we can further assist you. You're still able to enjoy this feature on our website.
![](https://play-lh.googleusercontent.com/a-/ALV-UjVzzD_IhtIbdppsdUkGIAaBI9aQNO8ruSRM3SOiLOL1iQ03Ku0A=s32)
Kaitlin Fancher
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Edit: Problem fixed!! Thank you! Only 4 stores because it does run slow sometimes and I wish we could click on everything in virtual ad and it took us to the product or promotion. Otherwise, great app! I used to love this app! After the last update, it no longer shows the discounted price or the price with my clipped coupon in my cart. I am hesitant to make my purchase now because I'm not sure if I'm getting the correct price.
36 people found this review helpful
Albertsons Companies, Inc.
May 29, 2024
We are sorry the app is not working as expected and would like the opportunity to address your concerns. Your feedback matters to us. Please chat with us on the mobile app by visiting Need Help under the Settings page or the website using your mobile browser, so we can further assist you. Thank you!
![](https://play-lh.googleusercontent.com/a/ACg8ocJHziUxKYaYldzmJCGkhZAwSv1cDYPdtacVJNc4RyqcfFw1eM0z=s32-mo)
Amanda
If I could give 0 stars I would. This app is often glitchy, it's not even working today (asking for zip code and then telling me there's no service in my area, even though it was previously working for the store in town) there's a delay when you add deals, if you do it in store you won't always get the discount, and overall it is not an intuitive app. Quite frustrating if you ask me!
5 people found this review helpful
Albertsons Companies, Inc.
June 7, 2024
We appreciate the opportunity to respond to your concerns regarding the difficulty you encountered with the app and website, and we apologize. The app and website issue has since been resolved. If you need further assistance, please feel free to chat with us on the mobile app, or our website.