TeamViewer Assist AR (Pilot)

TeamViewer

About this app

TeamViewer Assist AR (powered by ARCore) provides easy, fast, and secure remote assistance to identify and solve problems in the real world.

Use this app to receive remote assistance for all kinds of equipment, machinery, and infrastructure issues.
• Simplify troubleshooting and improve productivity by showing the problem instead of just telling about it.
• Receive real-time service and support from your remote experts
• Your experts see what you see and annotate with 3D markers that stick to real-world objects
• You can even share your knowledge by creating video tutorials for training purposes

Key Features:
• Remote camera sharing and real-time video streaming
• HD VoIP
• 3D annotations
• Highest security standards: 256 Bit AES session encoding, 2048 Bit RSA key exchange
• Plus so much more…

TeamViewer Assist AR is the #1 choice for visual and remote guidance of field service technicians.

Information on Mandatory Access
● Camera: Necessary to generate video feed on the app

Information on Optional Access*

● Microphone: Fill the video feed with audio, or used to record message or session
*You can use the app even if you do not allow the optional permissions. Please use in-app settings to disable the access.

Ratings and reviews

I think this is a great idea but it still needs work. I find it difficult to make arrows the size I want or to change their angle, I also can't always draw where I want to.. With better control I could see this being a very useful tool. There doesn't seem to be a way to use this between two phones, but that would be very useful if I was out on a service call and needed to help another customer while all I had available is my cell phone.

This is a brilliant idea for a support app. Using a smartphone's sensors, mobile data and existing AR technology in a new way like TeamViewer have done with this app is genius. I can't count the number if times I've wanted to explain something over the phone (or even on a video call) and just didn't have the tools to make it work - very frustrating.

Fantastic idea. Unfortunately connecting to a device is problematic, I was unable to connect from PC (connection failed error)--for 10 tries before a connection went through. Once connected, the display on my phone stayed the same (showing splash screen with Device ID) and a blank screen on my PC. Interacting with TeamViewer on my PC caused the program to crash.

What's new

- Minor fixes and Improvements.