![](https://play-lh.googleusercontent.com/a/ACg8ocJHx_nDqnAACXS3NEq8XCtqpLEvgEET9I50QpSeulFkSlo2gA=s32-mo)
Sarah Roberts
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Edit: Reached out to support with no response. No change, still need to delete and reinstall and then maybe it will work. Having to call the gym to reserve/change/cancel is cumbersome. App works great when I can use it. I've had to uninstall and reinstall a few times now because the app won't open. When it does open and load the sign in screen, I get a perpetual load after entering in my details.
Ultimate Fitness Group
1 July 2024
Hi Sarah. Thanks for submitting the review and we are so sorry to hear about these recurring issues. We also understand your frustration and recommend that you ask your studio staff to escalate this issue to our team so that we can look at all the details and figure out what's going on.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXdfaw15-85jVjKkRxjIhCdGpufDqdYXFBBQBWVnxXvzvC2-lsAiw=s32)
Urmila Wadnerkar
Great app, very user friendly interface -- it's easy to find most things without having to read instructions or ask someone. It would be great if adding a non-OTF workout was easier to find, and the heart rate monitor sometimes doesn't pair quickly. I've had a couple of instances when workouts weren't tracked :(
![](https://play-lh.googleusercontent.com/a-/ALV-UjXtwhsJPHkR1ulcyUQqmb9FwQeZ3tHsY3qKXu5PJhJ0K0oQPC8=s32)
Nate Akemann
App fails to load all the time; I have to manually clear data & cache to get it responsive. It's like they wrote the app for someone with a new iPhone and internet speeds fast enough to play Fortnight in 4K, then handed it off to a 73-year-old Walmart greeter to make it work on a Samsung. It's a scheduling app. It doesn't need motion graphics on the load screen, it needs to remember login scripts and carry cashe info through automatic Android system updates. Incredibly frustrating.
Ultimate Fitness Group
10 June 2024
We are really sorry for the trouble and we appreciate you bringing this issue to our attention. We suggest you open a support ticket through the app so that we can troubleshoot this issue with you.