![](https://play-lh.googleusercontent.com/a-/ALV-UjVuN6e0yfZ4gadFzFCfMCeGke0RiNy2Vhmk02D_YmTZKHEvdEk=s32)
Y-Y Wee
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WHEN it works, it works lol... But most of the time there will be some kind of error that prevents me to submit my claim using this apps. And it never worked for me to attach any supporting documents. If I simply want to view previous claimed amount, or even to search up a drug with its DIN, it's a simple and fast way to do so. But really, the submission function almost never worked. I was lucky enough to have it worked maybe a few times in the past years. I gave the two stars for those times when I truly experienced how convenient it could be to submit a claim just like that with an app lol...makes it all the more disappointing when it doesn't work :(
6 people found this review helpful
The Manufacturers Life Insurance Company
24 November 2020
Hi there. We’re so sorry you’re experiencing issues submitting a claim. We understand your frustration. In order for us to resolve this issue, we’ll need a bit more information from you. Please call Monday to Friday, 8 a.m. – 8 p.m. ET at 1-800-268-6195. ^CS
![](https://play-lh.googleusercontent.com/a-/ALV-UjVzl1_UbLohetoyYwTQymK9GPFSNZnah48tWdPHn3eY5XfOzEtVgQ=s32)
Edison Ayvazyan
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I've used this app many, many times on various devices on both iOS and Android, and this version is by far the worst. It's choppy and slow, it keeps offering me a tour despite the fact that I've been using it for a while, and as of today, after submitting a claim, all I get is a spinning circle...And then, after I close the app and log back in, I discover that the claim was submitted, but I didn't get a confirmation number. This is inconvenient and is subpar. You clearly need to fix this app.
4 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjWhX8Q806nezNIRrYXifrOS90pJfwOWFMgODKeyN4wh9Yuu-Amd2A=s32)
Darren Hurren
This app is broken. In the short time I spent in the app I saw several features that were not working properly. The video that was supposed to show how to use the app took me to a blank page with no video loading. There's a chat that says it's unavailable. When I went to submit a claim the app was in some endless loop showing it was loading. I left it for around 3 minutes then had to close it as it seems like it locked up.
3 people found this review helpful
The Manufacturers Life Insurance Company
6 June 2024
Hi Darren,
Thanks for taking the time to leave detailed feedback, we appreciate it. We are looking into the issues you've mentioned. In the meantime if you are still having issues please give us a call Monday to Friday, 8am–8pm ET at 1-800-268-6195 and we'll be happy to help you out. ^NM