Shehryar Iqbal
I am overseas and few weeks ago I successfully registered with the new EI+ app. Fast forward, I just tried to log in and it wouldn't let me log in and the prompt on the screen says that either I am putting the incorrect log in details or I am not allowed to log in. I have tried both, using it through the EI+ app on my phone and tried using my desk top to log in and neither one of them works. I have to pay my bills from overseas and this is causing much inconvenience. I miss the older version.
EMIRATES ISLAMIC BANK (PJSC)
7 May 2024
Please clear the data and cache for your app by going to your phone settings. This should resolve your issue. In case you are still facing the problem, please contact us at Apps@emiratesislamic.ae with your contact details and relevant screenshots.
Pramasha Manoj
This is the worst banking experience I have had if you can avoid them it will be really good. Worst experience ever. Many a times I get so frustrated it is a miracle I have not broken my phone trying to navigate their app. Till now I dont have online access though account was opened months ago. I am so frustrated with their services.
4 people found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
27 November 2024
Dear Pramasha, we regret that your experience with our Mobile Banking App has not met your expectations. Your feedback is important to us, and we aspire to offer you an enhanced experience. Please write to us at Apps@emiratesislamic.ae from your registered email ID and mention this reference number as EIG-00006 in the email subject.
SSQ
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After the update the Developers mode must be off to use the application.. very inefficient Update: issue of Developer's mode must be enabled is still not resolved. I still receive the failure notication upon signing in Update: App is working fine after the application update. Thanks for rectifying the issue.
8 people found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
23 December 2024
Hi Ssq, we are thrilled to learn that everything is working fine now! Your feedback is invaluable to us, and we appreciate you taking the time to share your experience. We strive to provide the best service possible and are glad you enjoyed the improvements made to our Mobile Banking App.