My Vodafone

Vodafone UK Limited

About this app

Keep track of your Vodafone account on the go with the My Vodafone app. Track your usage, view and pay bills. With My Vodafone you can also upgrade your phone, change your plan, and get weekly treats and give-aways with VeryMe rewards.

You can also:
• Get help from TOBi, our friendly virtual agent
• Top up and claim rewards
• Add extras and manage your bars
• Check your network and Wi-Fi speed
• Manage all your Vodafone services in one place

Things to remember:

• You must be on a device with your Vodafone UK SIM card to use the app

• The first time you use the app, you’ll need to be connected to our mobile network (not Wi-Fi) to register your device. Just to note, if you don’t have an inclusive data allowance this will be charged at your standard rate

• The My Vodafone app is free, but any data you use to access VeryMe Rewards or other functions will be taken from your monthly allowance or credit

• If you’re new to Vodafone or have recently upgraded, your account information won’t be available until after your first bill

• The My Vodafone app is being rolled out to sole trader and small business customers. We’ll contact you when you can use it for your business

• For more help with the app visit www.vodafone.co.uk/app

• Having app issues? Email [e-mail]

Ratings and reviews

Dreadful app. Dreadful company. Almost 2 months waiting for problems with app to be sorted. All advisers assure you things will be sorted in 48 hrs. Just a standard answer. ( Lie ). Had to give one star to enable post. Does'nt deserve any. Update 15 June 2024. Everything as above. Access denied to Veryme Rewards yet again. This is not the only occasion. Losing access on a weekly basis. Still a dreadful app from a dreadful company. Please do not send me one of your generic replies.

My Rewards has suddenly stopped working. 17/6/24. I have contacted customer service who firstly washed their hands of the problem I have by saying it wasn't their responsibility, then I tried again and was provided with a phone number that is constantly engaged and an email address that when you mail to responds with that you need to contact Vodafone directly. Called again to complain and after waiting 22 mins for someone to get back to me, been cut off. Truly appalling.

Absolutely rubbish. I only got a Vodafone sim card for the data whilst in our holiday home (my preferred service provider has a weak signal there) I found the app literally impossible to navigate, it asked me me to sign in repeatedly, which I did. I was trying to set up monthly payments, but to be honest, it's going to be easier to buy a sim card from another provider with a more usable app to top up.

What's new

With this update, we've made our journeys more accessible and even easier to use. We've also fixed some performance issues to create a seamless experience for our customers.