My Vodafone

Vodafone UK Limited

About this app

Keep track of your Vodafone account on the go with the My Vodafone app. Track your usage, view and pay bills. With My Vodafone you can also upgrade your phone, change your plan, and get weekly treats and give-aways with VeryMe rewards.

You can also:
• Get help from TOBi, our friendly virtual agent
• Top up and claim rewards
• Add extras and manage your bars
• Check your network and Wi-Fi speed
• Manage all your Vodafone services in one place

Things to remember:

• You must be on a device with your Vodafone UK SIM card to use the app

• The first time you use the app, you’ll need to be connected to our mobile network (not Wi-Fi) to register your device. Just to note, if you don’t have an inclusive data allowance this will be charged at your standard rate

• The My Vodafone app is free, but any data you use to access VeryMe Rewards or other functions will be taken from your monthly allowance or credit

• If you’re new to Vodafone or have recently upgraded, your account information won’t be available until after your first bill

• The My Vodafone app is being rolled out to sole trader and small business customers. We’ll contact you when you can use it for your business

• For more help with the app visit www.vodafone.co.uk/app

• Having app issues? Email [e-mail]

Ratings and reviews

I’ve been using Vodafone’s mobile data service, and it’s been a frustrating experience. The connection is consistently slow, even in areas with supposed good coverage. Streaming videos or loading pages takes forever, and the service drops frequently. I often have to switch to Wi-Fi just to get basic tasks done. For the price I’m paying, I expected much better reliability and speed. Sadly, Vodafone has not met my expectations, and I regret every day signing a contract with them.

Shxxxxt. Does not work. I have to uninstall the app and reinstall it EVERY single time I want to view anything in the app. I have raised this with the app dev and there has been no fix, it is always the same error code 2115. So I have to either uninstall as above or force stop, clear data and then try relogging in each time. This is not useful or a pleasant experience to have to do each time.

App is slow and buggy. Vodafone signal is non existent and customer support could not be worse. I called to let them know the signal in the area is not good (1 bar of signal at best of times with max download speed of 2Mb and 0.1Mb upload) and while customer support was "looking into it" they cancelled my international minutes add-on and nobody at Vodafone can add it back. Absolute joke of a company.

What's new

With this update, we've made our journeys more accessible and even easier to use. We've also fixed some performance issues to create a seamless experience for our customers.