Royal Mail

Royal Mail Group

About this app

Track an Item:
• Simply enter your Royal Mail tracking ID or scan the barcode and we’ll notify you on the progress of your delivery.
Send an Item:
• Quickly and easily buy postage in just a few steps. You can either print your own labels or we can print it for you, just take the QR code on the app to one of our Delivery Office Customer Service Points and have your label printed for free.
Book a Collection:
• Send and return your parcel from home or work? Book a Parcel Collect so you won’t have to go out, because your postie can collect your items from you. And if you can’t print out a label, don’t worry, we’ll bring one with us.
Services Near You:
• We can help you find your nearest drop-off location - Postbox, Parcel Postbox (available 24/7), Royal Mail Delivery Office or Post Office branch including collection times and opening hours.
Book a Redelivery:
• Missed a delivery? Using the Royal Mail App, you can easily book a Redelivery to your address, your neighbour’s address or a local Post Office – and you pick the delivery day!
Change Your Delivery Options to Suit You:
• You can now change where your parcel is delivered, to a Safeplace or neighbour after it has been sent.
Set up a Redirection
•Our Redirection service will ensure you won't miss important documents and will help prevent your personal details falling into the wrong hands.
Many More Great Features:
• Find the size and format of your parcel using our Augmented Reality Parcel Sizer;
• See a photograph of the signature if someone has signed for it, or the Safeplace an item has been delivered to;
• Get proof of postage sent straight to your phone – get that extra peace of mind when dropping off at any of our locations including Parcel Postboxes;
• Save items you are tracking and add an alias name making them easier to identify;
• Save postage receipts – simply take a photo of your receipt and store it to the app;
• Pay a fee – if you’ve received a grey Fee to pay card you can now pay this on the App
• Postcode and address finder – if you’re not sure of a full address, or want to check a postcode, just enter part of the address and we’ll fill in the blanks.
• Click & Drop – the Royal Mail App and Click & Drop work hand in hand, making your interactions more seamless with one login.
• Alexa integration – if you have an Alexa, you can track your item using a nickname you have previously assigned to an item.

Ratings and reviews

App has improved since the login issues. Now it can actually be used. However, the tracking feature needs improvement. It's still slow and there's no logical sorting order. The only option to tidy up is delete. There should be an option to archive them as it will be useful in case of disputes for example, it's all in one place this way and easily accessible.

Terrible app. Takes ages to load up (I have games on my phone which load faster), tracking page usually gives me an "internal server error" notification 3 or 4 times before it shows me my items and then even more when I selected the item I want to check. If I'd had the option to use another service, I would have. Royal Mail are overpriced and unreliable, completely undeserving of the moniker bestowed on them by the monarchy. They should be forced to remove the "Royal" from their name.

Technically it works, but not well. The tracking tab is slow to load and often fails. The list of parcels is not in any logical order, with items delivered weeks ago at the top above parcels in transit. In the last couple of weeks it's also started duplicating in-transit parcels in the list, which is not helpful. This app obviously doesn't go through any testing before updates, it's a joke.