SAP Field Service Management
2.6star
1.65K reviews
50K+
Downloads
Everyone
info
About this app
Perfect field service moments in one mobile app. SAP Field Service Management provides industry-leading field service management capabilities in real-time, by bringing together the right data at the right moment to delight customers and drive business results at the most critical points of service.
BENEFITS
• Send ETA, and arrive on time with the right equipment to solve service requests efficiently and meet SLAs
• Real time optimization for better utilization in dynamic service environments
• Streamline your cash flow by empowering technicians to generate service reports, capture signatures, or do in-field payment right on the spot
• Highly flexible checklist improving MTTR
• Improved visibility for real customer satisfaction and loyalty
• Improve first time fix rates by providing access to customer, site and installed product information, inventory, warranties and contracts, SLAs, and pricing
• Reduced administrative costs associated with time-consuming paperwork or debriefing work orders
• Make your service workforce to in-field sales by providing service technicians selling recommendations and access to current pricing
• Full offline support when out of cell coverage gives you true mobility
BENEFITS
• Send ETA, and arrive on time with the right equipment to solve service requests efficiently and meet SLAs
• Real time optimization for better utilization in dynamic service environments
• Streamline your cash flow by empowering technicians to generate service reports, capture signatures, or do in-field payment right on the spot
• Highly flexible checklist improving MTTR
• Improved visibility for real customer satisfaction and loyalty
• Improve first time fix rates by providing access to customer, site and installed product information, inventory, warranties and contracts, SLAs, and pricing
• Reduced administrative costs associated with time-consuming paperwork or debriefing work orders
• Make your service workforce to in-field sales by providing service technicians selling recommendations and access to current pricing
• Full offline support when out of cell coverage gives you true mobility
Updated on
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Ratings and reviews
2.7
1.58K reviews
Timothy Colbert
- Flag inappropriate
18 July 2022
This app is constantly having issues but I am forced to use it for work. With every work order I close out, I have a hard time entering my time in - it always wants to do a AM to PM flip on me. Today's problem is that it automatically updated to a junk version - version 10.3.0, which my IT department told us not to use, but that email came out a little too late. Now, I'm not sure how to go back to the last version.
13 people found this review helpful
SAP SE
19 July 2022
Hello Timothy, we have contacted your IT department which has informed us, that an email on 18.07.22 communicated to please not yet update, as the release was still being tested by IT. The email was succeeded by another one, about 1 hour later, saying the release can now be used in production, no need to rollback anything.
james parlier
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21 August 2024
Software is lacking. It was be nice to be able to edit the call after it is updated
SAP SE
21 August 2024
Hi James,
You should be able to update/edit the calls after they are synchronized, but most probably your user has not enough permissions to do that. The permissions of the users are set by your company. We encourage you to report it to your IT department. Thank you in advance!
Dan Juganaru
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23 October 2022
The worst app ever with lots of horror issues. Last update worked half a day. Since then i'm trying to syncronize at different hours with no effects. Download-ing a lot of data, ERP user is missing, freezing app, consuming a lot of energy from the battery, using a lot of resources - even on a device with 8GB Ram. I tried to use it on 3 different devices : 2 android, 1 ios - wich are using last updates and i cannot use it !!!
8 people found this review helpful
SAP SE
24 October 2022
Hi Dan, if neither Android nor iOS work, odds are it's related to a configuration issue on your company or - another possibility: The database size. Please ask your IT department to file a support case with our IT Support or send us the name of your company so we can look into this further: sap_fsm_mobileapps@sap.com - thank you!
What's new
NEW FEATURES
• Added support for min/max functionality in the calculation element in smart forms
• Aligned display of reserved material warehouse list when using take to own stock with other platforms
• Added support for search by smart form description in the list
• Update of time tasks and match code behavior (Preview Program)
• Added support for min/max functionality in the calculation element in smart forms
• Aligned display of reserved material warehouse list when using take to own stock with other platforms
• Added support for search by smart form description in the list
• Update of time tasks and match code behavior (Preview Program)
