
Nabil Al-Daoud
very disappointing!!! customer service via chat, 3 hours with no outcome to fix sim card issue. sim replacement is intrusive asking for sensitive and personal data by sending screen shots and take photos of you after you have been a verified customer!!! network is not reliable and no ramming in many countries! DO NOT WASTE YOUR TIME
Vodafone Hutchison Australia Pty Ltd
23 September 2025
Hey Nabil, thanks so much for your patience! Keeping your personal info safe is our priority, which is why we have a secure process in place to replace your SIM.
So we can follow up, please feel free to send us another chat or DM our Facebook or Instagram.

Eddie Robinson
It looks pretty good and polished for what it does. The whole security code thing is a bit annoying but otherwise the app is fine. There are a few bugs with it though, such as it saying no network connection is you exit for more than 5 seconds but you can usually just hit the back button a few times and it goes away. Also, it is identified as being a 'game' by my phone, which automatically enters game mode which is a bit odd considering this ain't no game.
3 people found this review helpful
Vodafone Hutchison Australia Pty Ltd
5 August 2025
Thanks, Eddie. We'll pass this on and make sure it gets in front of the right eyes! - Larissa, team felix

j storry
I've been with Felix for over a year and things started out great, but over the last few months the service has fallen right off with data download speeds so slow it's barely able to perform a download and browse at the same time. The app is decent, however having downloaded an update and tried to log in tonight, I'm back to name and password login š .and then I'm informed something went wrong. š Reinstalled, enter password and it sits there with a spinning timer. I'm off to a new provider
12 people found this review helpful
Vodafone Hutchison Australia Pty Ltd
29 July 2025
We can help check out your speeds and get things back on track! Please flick us a message on Facebook or chat via the felix app or website. - Larissa, team felix