DTE Energy

DTE Energy Corporate Services, LLC

About this app

The DTE Energy Mobile app will give you a convenient, quick and easy way to take care of what you need because we know how important saving time can be. With as little as three clicks you can take care of almost anything – paying your bill, comparing monthly energy usage, reporting and tracking an outage, all in one convenient app.

Features
- Sign in to view your current bill, account details and analyze your energy consumption
- Make a one-time payment or schedule future dated payments
- Manage your saved payment methods
- Get real-time account and payment related messages
- Report a power outage, and dim or flickering lights
- Report or get additional information on a gas leak or downed wire
- Track restoration progress with updates via email, text or push notification
- See what areas have outages and how many customers are affected
- Look up nearby businesses to see which have power and their contact details

Permissions

Why does the DTE Energy app ask for so many permissions? We ask for these permissions so that we can provide you with the following useful features:

Your Accounts, Find Account on Device, Read Google Service Configuration, Sync Settings, Read Sync Settings allows us to sync to Google Drive to save addresses. This makes entering outages easier for you. You can choose opt out of this feature later.

Your Location, Storage and Test Access to Protected Storage helps find your location on the outage map and enables Google maps. We also store your address on your device so that you can see your stored locations within the app.

Camera allows you to use the flash of your camera as a flashlight to help you during a power outage. We do not access any of your pictures or your actual camera. We do not record images or video.

Control Vibration and Prevent Device From Sleeping allows us to send you notifications. You can choose to opt out of this feature later, but you must initially grant permission for access to the DTE Energy app.

Ratings and reviews

I have been using this app for a couple of years to strictly pay my bill. I do not use any other features. I have not had any issues until last month (07-23) where it would crash when I attempted to pay my bill. Message = "the app has a bug." I downloaded the update, same result. So, I uninstalled the app and then reinstalled it. It worked. Here we are in Aug. and the same thing. I haven't uninstalled/reinstalled it again yet. Came here looking for other customer experiences. Please fix.

Great app for reporting power outage. Sends alerts to keep you up to date with your power outage. I'm only giving a 4 star rating because I tried to report a tree that had fallen on the power lines, but had to supply an address of the location. There wasn't an address and it wouldn't let me do crossroads or an intersection. It should allow for that. You can't always give an exact location. Also, the GPS system they use has my address one street over. DTE needs to change that as well.

The app keeps closing I can't pay my bill, I can't view my bill for some reason I haven't received my bill in the mail I have no clue what's going on, every time I open the app it closes right away, every time I go to my payment method the app closes right away, this app needs some serious bug fixes! This app has been crashing since the last bug fix a few weeks ago, before they updated it was working perfectly fine!

What's new

This update improves outage reporting:
• Automatic Outage Checks: Prevents duplicate reports and allows you to check the status of a reported outage.
• Report Updated Issues: Use “Report a Different Problem” if a new issue arises at your location.
• Saved Locations Limit: Now limited to 5 for a focused view.
Thank you for using the DTE Mobile app! Your feedback helps us enhance the experience.