Lively Link

Best Buy Health, Inc

About this app

Lively Link, a free app, keeps you informed about the health and safety of loved ones who are subscribed to lively Health and Safety Services.

Link can provide peace of mind by sharing timely updates about your loved one. You can check in with them when you want, from anywhere, without disturbing them – helping them maintain the independent life they love.

Exclusive features help them stay independent and you feel reassured
Once you accept the invite from your loved one and successfully set up Link, you’re able to access the following features:

Receive Emergency Alerts
Link will send you notifications for selected actions including when Urgent Response is utilized, allowing you to make decisions quickly and follow up without delay.

Retrieve Location
When the locator permissions are on you will see your loved one’s location on a map and receive updates if they change location. These general updates happen approximately every 20 minutes.
In an emergency, First Responders get location updates every 30 seconds.

Check Activities
Based on information in the Personal Profile, see if appointments are being kept and receive other reports about their activities.

Check Device Status
Get peace of mind knowing your loved one always has access to a professional in the event of an emergency. Link will let you know the device Battery Status. You’ll also be notified when the battery is low so you can remind them to recharge or replace the battery and stay connected.

Get Articles to Help You Support Your Loved One
Resource center featuring helpful articles, advice and tips for seniors and their loved ones.

Personalization
The Link team cares that the app is tailored to you. That’s why there are settings allowing you to choose which notifications you receive, add a picture of your loved one and even save their phone number – so you can call them directly from the app.

Technical Help
Find answers to common questions in our FAQs. For additional assistance, tap ‘Contact Us’ from Link or call [phone].

Ratings and reviews

Originally left a 1 star app, but after I got it to work...wanted to increase stars. So, you have to have the Mobile/ Cellular Data setting on the Jitterbug phone to "On" . Finally figured this out. Kept thinking it was the location setting on the phone...but it was already on and the app was still not working. So...after much digging...turned on the mobile data and it started to update and work. So hope this helps someone...only wish someone at the Lively call center had known this.

For the most part, the app works fine. The issue I keep having is with the location portion. It stops working accurately for a week or longer at a time. When I click on "view on map," it will show her as being at addresses several miles away, sometimes even in the next town over, but on the main screen, it says she is at home.

Oct 5. I just installed the Oct 3, 2023 update, v. 6.4.0, and the app does not work anymore. It immediately crashes and closes. I cleared the data and reinstalled. Still no good. FIX THIS! ..... Edit, Oct 6. Installed v6.4.1 dated Oct 5, everything works again. Thanks! PS, map locations are inaccurate, usually shows my loved one 100 feet down the street in a parking lot instead of at home.

What's new

Fixed a crash in settings when entering a phone number.