El Pollo Loco - Loco Rewards

El Pollo Loco Developers

About this app

I hate free food (said no one, ever). Join the Familia to enjoy personalized offers, birthday rewards, and exclusive access to content, experiences, and new menu items at El Pollo Loco. With the app, you'll earn points with every qualified food and beverage purchase to redeem for free food - all while climbing up our Loco Tiers. Start as a Pollito and work your way up to a Pollo Loco!

Use the El Pollo Loco app to conveniently order from the menu, save your favorites, pay in advance, request delivery, order catering, view tier status, and earn and redeem points for free food. Place an online order and either skip the line when you pick up, or order delivery direct to your door.

Ratings and reviews

I like their point system. You get so many things discounted that it makes it well worth purchasing from Pollo loco. I just wish there was a section to put notations like I only like green salsa, and I only need cilantro and onions. I end up holding up the line when I have to ask for everything at the drive-thru window. I should be able to make the notations before I get to the window

Love the food but hate the app. Logs me out. Can't log in. Have to create a new login. And you can't add points after the transaction. I've lost a ridiculous amount of points because of it. It hasn't just happened to me. Ask any of their cashiers and they will tell you that they get a lot of customers complaining about the app. Have the developer fix.

I've always had issues with this app. Even before the update. A lot of the same complaints that you'll see already listed. But one thing that is annoying, when you go to customize a food item, there isn't an option to tell them 'light on the rice and beans' there's only an option to say 'no rice or beans.' Pretty dumb if you ask me. There needs to be more customization options, obviously.

What's new

Fine tuning our grills and adjusting our app's seasonings to deliver perfect pollo and an improved experience.