![](https://play-lh.googleusercontent.com/a-/ALV-UjUGUPdI_M8U6uy6Anoso-yVOT2hmeYtBNsbNrigjTS_BIjwvVqF=s32)
Donald Grant
UPS is my favorite carrier but the changes to this app have been frustrating. I think they were trying to improve the experience but it made it more cumbersome than necessary. 1)PLEASE SIMPLIFY VACATION HOLDS. Basing holds on each package is combersome and when going on vacation sometimes it impossible to put a hold on an individual package before disembarking as a result. 2)The app logs out too often. Might as well be a browser 3)turning phone orientation shouldnt change progress on workflows.
11 people found this review helpful
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E.L. C.
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Good luck getting a delivery routed for pick up! The app is useless for that purpose. It will lead you in circles repeatedly. Absolute waste of time! I tried everything I could think of. Maybe, just maybe, if it has not shipped, it MIGHT work, but seems highly implausible... Wasted @ least 1 or 2 hr's w/this garbage on various occasions, thinking I had done something wrong or maybe if I do this or that... DON'T THINK it was you, it is evident and obvious this app is crapp for that... Grrr! š”
3 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjWlJ-QDR2CXYtMxsgtp-mj-3Bz-JpdJopyNO6lySTQniOUgFhfU=s32)
Kathy A Mann
Less than stellar experience. App isn't keeping previously tracked numbers in history, so if you go back to check on possible updates in the tracking, you have to start over. Item shows as delivered, and offers a photo, but does not display photo. If it's an Amazon package, you can't go further with the UPS chat bot, it tells you to go to Amazon, even when it's UPSs problem, such as having not followed delivery insructions. I think I'll just add a shortcut to the browser site.
25 people found this review helpful